Great location more or less right on main square. Pool sauna etc stunning. All staff friendly and hotel oozed quality

Avoid staying in a room on 5th floor, it’s under the roof bar- hear chairs tables scraping late into night and early morning if the are prepared for events. Restaurant/ communal areas lack any atmosphere/ not just lack of people but think how space is used. Breakfast very basic / poor service. Especially bad experience if there is an event in hotel and breakfast place taken up by them. Avoid paying the super high charge use the nice cafe right next door with a great choice of food and different coffees. Gym made up mainly of cardio machines/ no benches / weight machines and situated right in middle of spa. Plus side, staff really friendly/ lots of students that do best they can. Pool lovely as is sauna/ steam area Food in main fine dining restaurant was really good, shame that we were the only ones there. Excellent location - right in square / although does mean there is a lot of noise at night.

Great hotel

GPS routed incorrectly and staff when beyond to help. Much appreciated. 5* rating all around.

Great spot with a lot of charm. The place gives a mid-evil feel and is worth the price. I recommend.

Characteristic, unique furnishings!

Amazing property in an amazing location with amazing staff !!!!

The hotel was absolutely stunning. The rooms were very nice, beds super comfortable, and the attention great. My only complaint would be the gym, its sub par. While hotel gyms are not great, I would have at least expected a bench.

The hotel is amazing but the breakfast restaurant staff is so inattentive and rude. You literally have to go and find people to place order, keep finding them if you need anything but they are quick to appear to teach you that you can’t get your own hot coffee. God forbid you want to send your dish back… 5 stats hotel should also include 5 star service.

Wonderful hotel with a beautiful aesthetic and kind staff !

What a beautiful hotel. We stayed on the 5th floor. Location is right off the main square. Pool was wonderful after a day sightseeing. Only down side was WiFi was very poor in the part of the hotel we were in. Not sure if it’s better elsewhere in the newer bit of the. Hotel.

Amazing place, facilities and location are excellent, food is good also. The only issue we had was noise, the bells of the church going every hour and then a bit of music afterwards and also just noise from inside the hotel could hear people talking loudly early in the morning.

Amazing staff, great breakfast, lovely spa and a great location for exploring the old town

Excellent - Best hotel we've been to. The pool is supper cool and spa facilities were great. The only thing that could make it better would be a slightly firmer bed and pillows.

The room was quite large and clean- with a king sized bed. Cleaning service was impeccable and the air conditioning kept the room a nice temperature. Rooftop bar offered great small bites and a perfect view of the main square. The pool was gorgeous and the salt room was a great amenity.

Nice hotel in old town. The hotel staff is very helpful and does everything that we asked for. But for a five stars hotel there are small things that are annoying, like the lack of a coffee machine or a kettle for making tea.

Elegant hotel right in the heart of Old Town Krakow. Room was very nice and perfect for a couple. Be sure to check out the rooftop bar for a great view of the surroundings

Absolutely beautiful hotel in a prime location! The hotel bar served great drinks and has amazing nighttime views of the Stary Rynek!

Nice place to stay near the Main Square. The staff was very friendly, polite, and professional. The room was spacious and clean. I would stay there again.

It shines in almost every aspect with huge spaces and very clean but there's nowhere to hang a hand towel close to sink or shower and other design flaws like having to stand from bed to turn the overhead lamp off... Or maybe it was me?... Location is excellent close to everything in a very quiet side street...