Very helpful staff, comfortable and clean room. Convenient for bus and rail links.

I had a very disappointing experience with this hotel. By mistake, my friend made a reservation for me through Expedia from October 6–9, 2025, and I also made my own reservation through Hotels.com for the same dates.When I checked in, the receptionist told me there were two reservations under my name. Since I didn’t know my friend had also booked a room for me, I said I only had one reservation. The staff didn’t explain further, and my receipt didn’t show anything unusual, so I assumed it was a simple mistake.On the day of checkout, the same receptionist said I hadn’t paid. I showed my Hotels.com confirmation showing that my stay was prepaid, but she insisted that the hotel hadn’t received payment and made us pay again. After returning home, I contacted Hotels.com and discovered that my friend’s booking through Expedia caused the confusion.If the receptionist had clearly explained on the first day that there were two separate reservations under my name, I could have canceled one right away for the next two nights and avoided losing €107.98(total I paid €161.99 for 3 nights)Because of the hotel’s poor communication and lack of transparency, I ended up paying for nights I didn’t use.This is not an honest or professional way to do business, and it has seriously damaged my trust in this hotel.

Love this plsce

No breakfirst

It is an excellent hotel. Worth the value very much and with very helpful and nice front desk staff Deni,Martin and also service staff. Room was comfortable and soundproof. Yes we are next to the trams and close to the train stations but no sound was heard. The breakfast was really good and with plenty of variety! I was expecting something average and my experience surpassed our expectations. Thank you!😊

Lovely helpful staff, good selection at breakfast, fridge in your room, hotel reception sells cans of beer at a reasonable price, room service every day, safe in the bedroom for valuables, two minutes walk to the metro station, I would stay here again.

Room was very nice, comfortable bed, staff where very polite and always helpful, Breakfast was very enjoyable and plenty of variety. There is a tram stop just outside the front door, railway station, metro and bus station a matter of minutes walk away from hotel. The area around the hotel is very rundown. There is a supermarket at the end of the railway station which has a large choice, including cooked chicken, sausages and even burgers. It takes about 30 minutes to walk to the centre of sofia. All in all the stay at the hotel was very enjoyable and great value for money.

好极了，楼下就是公交车站，火车、大巴走路 5 分就在旁边，方便高效！

Shops are nearby

No clean the room and

Very noisy! Located beside train which I knew ahead of time but also near stadium that had a music concert on for 5 hours!

Room clean, Breakfast is good

Clean room quiet, nice breakfast, friendly staff, good price, I’ll stay again

Great location. Helpful staff. Thank you!

Really good; service, staff, helpfulness.

The hotel is wonderful, as are the front staff, with a special thanks to Plamen for his help. The area is a bit dodgy with rubbish, graffiti and closed buildings galore, but the hotel itself is handy to trams subway and trains.great breakfasts

The hotel is wonderful and the staff and breakfast are fab. The area is a bit dodgy with graffiti galore, drunks and an edgy vibe, however there has been no incident at all,just the feeling it might happen. It should not distract from the hotel's high points though.

The property it was old,there is a mold in the bathroom,the aspirations in the bathroom it was very noisy. But the staff was very nice and friendly.

Close to all transport links, and only 2 metro stops from the city centre. The hotel was as expected - modern, clean & comfortable, but the best thing about it was the staff. Without exception, every member of staff we spoke to went out of their way to help and ensure we had an enjoyable stay.

Awful. Walked into a bathroom with a condom in trash can. The hotel is extremely small and feels claustrophobic. Showered leaking, dirty toilet with poop. The floor smelled like smoke and we reserved a none smoking room.