Air conditioning was terrible! Too much heating in hotel lobby and hallway. We have to turn on the cooler in our room to stay in right temperature.

Could be better… stayed here only cuz no much other option available in town

Away from downtown

Not the best

Received a mail that the hotel has a airport shuttle but it didn`t. Also the mail said in case of using a designated taxi, they will provide a voucher, but no voucher any more.

Not bad at all

Room was not available at check in, had to wait 45 minutes Furniture was old and well used

This was my 2nd visit to Yellowknife. The Nova Inn staff and facilities completely redeemed my opinion of the city. My first stay at one of the downtown competitors was horrible. I was pleasantly suprised when I arrived very late and was checked into a large, clean and well appointed room for lodging. Definitely recommended.

You may get one of the nicest and helpful staff, while you may also get staffs who just do not want you in the premise so they don’t need to work. If you could chose, go for the younger (or newer) staff who are more motivated to do their job and not refusing to find out what they are supposed to do

There are few things this hotel needs to improve on and the staff behaviour will be the top priority. Some of them are helpful and knowledgeable enough to know what their role is, some are seriously lacking on understanding what their role is. Some of staffs, especially those at the front office and security team, are not at all interested in serving customers; they are only interested for you to go away and not “bother” them. Nor they are keen on finding out what their job should be.

This hotel charges you $250 damage deposit on top of the $240 roon taye when checking in. Restaurant hours posted but not open during hours posted.

Bedbugs, and bedbut bites.

Great location, great beds and medium internet connection. Wish the restaurant on site was open during our stay but, it was closed.

The hotel seems dingy, like it needs updating. The carpets look old and needs refreshing. Paint needs refreshing, here’s stains and scuffs. All the furniture has scuff marks.

Location and facilities suited our overnight stay, but the bed was too soft.

No restaurant open but otherwise okay

We didn't have a vehicle so we appreciated the airport shuttle and with the nice weather we were able to walk to a local restaurant.

Spacious room, very clean. Nice to have an AC unit. We would stay here again.

There was no air conditioning. Comfortable beds. Helpful staff.

Nice hotel