First, the room I booked wasn’t available, they said they were giving me a free upgrade, but it was just because the room I booked wasn’t available. We didn’t like the room so we went to get our original room which is when we found out that that room wasn’t available. We were upgraded to another room which seemed very nice until we had a huge cockroach in the bathroom. We were “upgraded” again to a bigger room, but without a balcony, which was a main reason we chose the original room. It was late and I didn’t want to deal with it that night… the staff was helpful, but so many problems with the stay.