Very good

Very friendly staff, convenience to town, lovely breakfast.

From the outset, staff were not very friendly. When we booked 2 rooms in June, we requested that one room be accessible for my 97 year old mother-in-law who is in a wheelchair. An email was received advising that the rooms were being redecorated and that one would be available. We phoned prior to arriving to confirm this and found out that the accessible room was allocated to me however this was rectified. We checked in at 2pm and requested afternoon tea only to be told that 24 hours notice was required (not stated on their website). Accessible room did not have a stool for the shower -we found one in the other room so, after asking at Reception, moved it to assist my mother-in-law with her washing requirements. This should have been checked beforehand! You cannot use a wheelchair in a shower! The rooms looked very old, tired and in need of repair so not sure what redecoration had taken place, as told beforehand. Whilst daily housekeeping is no longer available at this hotel, the supply of tea, coffee, sugar and toilet rolls should be given each day instead of us having to “beg” reception each time (and then we were only given a handful). Breakfast at the weekend was from 8am however only opened from approximately 8.07am on both days (staff had overslept, we heard). Items were not refilled either so once finished e.g. fruit bowl, not replenished. Same amount charged for each room however there was a big difference in each. Overall, disappointing service.

Perfect

Nice staff, good location, nice food evenings, some fixtures and fittings getting older now, but all in all a good stay.

The room (No. 1) was quiet, but, with plaster peeling off the ceiling, could do with some redecoration. A loo brush would also be useful! The hotel was in a very convenient location with easy walking to the city centre. Staff were all very helpful and friendly.

No room service and restaurant was overbooked.

Great location, friendly, helpful staff. The room was clean and of a good standard.

The hotel was an older property with character. Grat building and grounds on the river avon . Easy walk to the Salisbury Cathedral. Enjoyed the nights stay . Good portions for the evening meal .reasonable prices

The room was a good size and had a lovely view over the river. It was about a 15 minute walk into town and has a local corner shop if you need anything. The staff are also friendly and helpful. Our only complaint is that there is always a lot of noise from the surrounding rooms. Also as the rooms below us on the ground floor have patios people tend to sit out until late and can be really noisy.

Comfy room , great location

The staff was kind, considerate and helpful. The food in the restaurant was wonderful. Be aware gos had a hard time getting us to the exact location

The location was perfect for Salisbury Cathedral, over a quaint old toll bridge. The restaurant was fabulous with excellent service. After two attempts, we managed to get a disabled room, which was perfect. Any other room requires at least 2 flights of stairs.

Great location within walking distance of the cathedral. A bit on the old and shabby side.

Suitable for our needs, no frills accommodation. Expensive but that seems to be Salisbury hotels! Bed was extremely comfortable. Bathroom tired and plug stuck in sink so unusable. Very stuffy in the room. A wedding was taking place when we stayed; no parking available and the expected loud music till late. Lovely gardens to sit by the river with a drink.

Our bedroom was in the older part of the hotel, it was clean, the bed was very comfortable. The bathroom was very clean. Our room was quiet even though you are above some of the other parts of the hotel. Breakfast was very good with lots of choices. It was a very relaxing hotel with great staff,

It was a convenient location, beautiful setting Staff to go the extra mile, really enjoyed my stay.. Thank you will book again!!

Good location, on the river and within easy reach of the centre by both foot and public transport.. Spacious car park at reasonable price.

Definitely not a 4 star hotel In a lovely position and good to be able to park there but the whole place is dated and quite scruffy . Bathroom not too clean and shower old and hard to manipulate . Breakfast was okay but I was disappointed no tea pots a bag in a cup isn’t very 4 star

What shines for this property is its location, which is quite superb. The room we had was adequate, and clean but quite small. I was very disappointed that for the price there was no safe and refrigerator in the room, i would expect to have these facilities in a 4* hotel. They have allso charged for parking since I last stayed there, and this seemed to me to be very penny-pinching. We booked breakfast at a reduced rate of £12 (normal price over £17) each but even at that price, not value for money, in my opinion. Small detailes spoiled it,like barely warm coffee from the machine and the mixed fruit was still in a semi-frozen state. Again, not something I would expect at the price I paid, and not in a 4* hotel.