Holiday Inn Express & Suites EUGENE DOWNTOWN - UNIVERSITY by IHG, an IHG Hotel

Explore Holiday Inn Express & Suites EUGENE DOWNTOWN - UNIVERSITY by IHG, an IHG Hotel
9.0
Exceptional
From 959 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Traveler Reviews Holiday Inn Express & Suites EUGENE DOWNTOWN - UNIVERSITY by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Rich
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay
Kristy
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Property was clean and beds comfortable.
CODY
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice clean hotel, comfortable beds
Clifford
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Dutch Bros next door!!
Matthew
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice place good breakfast
Judy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

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William
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Really enjoyed the staff. Everyone was helpful for our entire stay. Sausage and gravy three days in a row was yummy, but I think there could be a bit more variation? Pool area was nice and I enjoyed the hot tub. My particular room had an old iron tub that had been resurfaced a few times. I didn’t love that aesthetic or the black marble walls in the shower, but everything functioned well.
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Oscar
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Close to the location visiting.
Jarvis
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good value. Well kept.
Venkatesh
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Food options were good. Internet connection was very weak.
Ranjith Kumar
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Internet service is not good, it keeps disconnecting
David
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

High quality room. Nice paper towels and other small supplies in the room.
Jennifer
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The later checkout at 12:00 was appreciated
Jeremy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rooms were clean. Breakfast had a lot of options. Room had fridge and microwave, which was nice. The pool was small but it was nice to have! The cleaning staff were all very kind and friendly.
Joe
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I wish I recalled the name of the lady who helped us out with our reservation issue. She was amazing. She made sure our last minute emergency wasn’t such an emergency and she did it with a smile. Customer service is awesome
Paige
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very clean.
Sandra
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nobody cleaned our room the 4 nights that we stayed at this hotel. We ran out of toilet paper and our trash was overflowing. The bathtub was dirty and breakfast was bad.
Cameron
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I specifically booked this hotel because it advertised having a hot tub, which I desperately needed after a 9-hour drive to help ease the pain from a foot injury. After checking in, unloading everything from my car’s roof rack, and settling into the room, I headed down to finally relax, only to be told the hot tub was out of service. The front desk offered me two options: a full refund if I wanted to leave and find another hotel, or a 15% discount to stay. While I appreciate the offer, 15% hardly made up for the inconvenience, especially after a long day on the road. The idea of repacking everything and searching for a new place was overwhelming and simply not feasible in my condition. To make matters worse, the man at the front desk was incredibly rude, basically telling me to leave if I didn’t like the options. There was no empathy, just attitude. I will not be staying here again and would not recommend this hotel to anyone expecting the amenities they advertise or even basic customer service. Also, bathroom was not completely cleaned
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Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

We arrived after traveling and checked in. The whole lobby smelled like chlorine. We went to our first room and it was simply not clean. There were years of build up in the bathroom, something nasty not wiped off the counter, and overall the mirrors and hard surfaces were wiped with some dirty cloth or something that didn’t clean! The front desk moved us to another room and it wasn’t cleaned either! There was a dirty, used wash cloth tossed on the top of the shower curtain. Sparkle nail polish on the bathroom sink. The desk wanted to move us to a third room, we decided to just stay, at least the beds looked clean and they were comfortable. Finally, there was only one Subway opened to get food near the hotel. Needless to say, we will not be returning to this hotel, however the manager seemed concerned and hopefully they get it cleaned up!
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Edlin
icon-Business Family
Business Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Location
Number of reviews per page
20
40