Great

Seriously, do not stay here. This is the worst hotel I have ever booked. I was unable to sleep during the night because the walls are SO thin and other guests were at the reception desk complaining about the cleanliness of their rooms after discovering bugs in the middle of the night. I had optimistically presumed that previous Expedia reviews about the staff’s unfriendliness would just be a cultural difference but I witnessed the receptionist yell at people in entrance foyer in the most unhinged and scary manner which ultimately motivated my decision to leave early because I felt so unsafe.

THB most of this ares is rather dated and tired however putting that to one side i would not recommend staying at this hotel we only selected as it was close to the venue but wished we selected more wisely.

The was a problem with my reservation so I had to move to another hotel

We had a really good time in Palermo, the hotel is very well located in the city centre. We booked a standard double room.The room was not clean, there was lots of dust and our bathroom had a very large patch of black mould in the corner above the shower, we complained but no one came to clean it. The safe had no batteries in it and we couldn't use it. In general the room was more hostel styled, the double bed was two singles beds pushed together and the mattresses were different thicknesses and firmness so it wasnt a very comfortable sleep for a couple, there was also a set of metal bunk beds in the corner that felt strange. All in all it was cheap and well located, you could probably survive one night in it for a city base, you won't want to spend much time there. Breakfast was ok, coffee was nice and it was nice to have a 24/7 reception.

The shower was falling apart and couldn’t close the door so the room filled with water. The staff were friendly and the place was very clean. Everything looked like it needed a good handyman. Really good breakfast. We were 2 people and they put us in a room for 4 people. We couldn’t move

Just one complaint… no Iron at the property and receptionist was rude about it !!!

Great location.

They didn't check us in and had to transfer us to another hotel from the same company due to plumbing issues. The girl at the reception not only didnt offer transportation to the hotel, she gave us direction on how to get there by foot. Although it was 20min walk (with luggage) only after we complained, they called a taxi to take us there. The bathroom light was broken and it took them a day and a half to fix it. We stayed only for 2 nights. They didn't clean the tables at the breakfast room after each customer.(breakfast served to the hotel guests by the next door cafe). The hotel was across the central train station, dirty, unsafe and noisy at night.

It was ok,I was supposed to stay in another one of the hotels but was in formed the room I booked was not available,the lady (who had no English)google translated to tell me go to another hotel 15 min walk away,but I was early 11am and they booked me in free of charge,the room was very basic and the bed’s uncomfortable,no WiFi and no one cared either,shower holder was broken,but it was central and the room was quite,and restaurant staff were pleasant and friendly,but it was 2 stars

Very good hotel. I paid $60/night for 5 nights. Comfortable bed, strong A/C, hot water. Centrally located. Prestia e Comande airport bus drops off in front. Hotel is on floors 3 & 4 with an elevator. Friendly staff but limited English. Only issue was the Wi-Fi didn’t reach my 4th floor room.

Convenient location

They did not have my reservation. The hotel looked very dirty and we were actually glad they did not have a room for us.

This place is a hostel not a hotel. We booked 2 double bed rooms. There 7 beds in each room. The pictures were photoshopped. We contacted Expedia but they were no help. We went to another beautiful hotel for less money. We have to call our credit card company when we get back.

Everything is perfect the location of hotel the room the staff were amazing

This property should have a 1 star rating not 3. All the other 3 star properties I have stayed at here have been spectacular. In fact after just seeing the place with the dark hallway I decided to find somewhere else to stay which I did.

Greatly located but poor living conditions. Good for students

The hotel is located in an excellent location, occupying one floor of a taller building. It is basic, but clean. Breakfast included was better than expected by Italian standards. The staff were very helpful with researching bus routes and calling taxis as needed. I would stay again.

No in-room amenities, but full breakfast & someone at the desk 24/7, which I needed. Well situated for exploring the Centro storico.

Staff was very professional The breakfast was beautifully presented