Great location

Generally a very nice holiday. The positives: firstly a big thank you to all the staff, everyone we met was friendly and helpful, absolutely a great team. The food, great choice for all and excellent quality, very enjoyable. (remember it's a family resort so can be a bit chaotic at times!) Lots of entertainment especially for the kids. Kids loved the little beach and the hotel is located only 5 minutes (by bus or taxi) to a lovely little town/marina if you want to get out. Negatives, nowhere for adults to get away for a bit of peace, no adult pool or bar so for us poor grandparents it was "full on". Our rooms were quite old and dated, (block 12) which was a shame and did "spoil" the experience. We did bring to their attention a couple of issues after a few days, which we thought had been resolved including a damaged bathroom window. However in one of our rooms that bathroom window fell open with no warning if one of the children was underneath, I dread to think. The tiled floor in the bedroom was sinking resulting in tile cracking with sharp edges. I believe block 12 is the only accommodation not refurbished yet and other blocks did look new. I would say the management did seem genuinely concerned and helpful in finally getting the window repaired but we should never had been put at risk in the first place. That incident did spoil what would have been a lovely family holiday.

Family friendly . Super clean . Great food . Great facilities

Fantastic hotel with friendly and helpful staff. Beautiful beach on site too

This is a perfect family hotel. That it is in a resort, makes it so relaxable, and there is no worries about people stealing, like on a public beach. Also you don't have to go around worrying about your children. A safe and relaxing super place

Das Hotel hat ein grosses Angebot für Kinder, wir waren mit unserem Kindern und Enkeln dort. Essen und Getränke waren wunderbar. Wir würden trotzdem nicht mehr dieses Hotel besuchen weil wir uns was die Entfernung von unserem Apartment zum Hotel betrifft, sehr unzufrieden waren. Mit 2 Enkeln 4 Monate und 2 Jahre alt hat man uns ein Appartement Nr.4540 und 4541, die als Familienzimmer deklariert waren !!! zugeteilt,welches in maximaler Entfernung zum Hotel lag. Ca. 400 m. Entfernung zum Haupthaus mit Speisesaal ohne Rampen für die Kinderwagen. Wir mussten vom Appartement eine starke befahrene Straße überqueren, anschließend 2 Kinderwagen 3 Treppen ( nicht Treppenstufen) herauftragen. Das hat uns den Spaß am Urlaub sehr vermiest. Als wir, bzw. meine Kinder um ein näher zum Hotel gelegenes Zimmer baten (hier hätten wir keine Treppen steigen müssen) sollte dies 75 Euro pro Tag extra kosten. Im Angebot des Hotels lässt sich in keiner Weise ersehen, dass die Familienzimmer aufgrund der Entfernung und der Treppen die zu steigen sind, für Familien mit Kleinkindern vollkommen unzumutbar sind. Zumindest konnte mein Sohn erreichen, dass er sein Zimmer von der ersten Etage ( noch einmal 2 Treppen mit Kinderwagen hochtragen) in ein ebenerdiges Zimmer tauschen konnte. Als Fazit bleibt, wer auf die Familienzimmer Falle hineinfällt kann zu jedem Essen 10 Minuten laufen und Kinderwagen über diverse Treppen hochtragen. Sehr schade dass es ansonsten ein sehr empfehlenswertes Hotel ist.

Hotel clean and comfortable. Loads on offer. Food was good with wide range. Weather gorgeous. Staff friendly and helpful.

Brilliant stay. Very satisfied with the pools, restaurants, staff, and entertainment. Guests should be aware this property is massive so if not centrally located you have to walk across to the main restaurants and stage. It is also very busy in peak season with thousands of visitors.

Amazing reception staff who went above and beyond to accommodate us when it transpired there was a problem with our booking. All other staff were so hardworking, polite and helpful - iberostar please give them a raise! Food was delicious and entertainment was fab, we particularly enjoyed the acrobats and the kids loved the Moana themed show. Didn’t use the kids club but it looked great and the staff were awesome. Kids pool was a big hit with our littles. Thankyou for a fab holiday!

The food in every all inclusive restaurant was really good! Every meal was great. The staff was very helpful and friendly.

1000% the staff makes this resort shine!!! They are unbelievably friendly and welcoming. The resort is beautiful and well maintained. The staff goes above and beyond to keep you entertained.

A great resort for families. Fabulous pools, multiple restaurants, great facilities and wonderful wonderful staff; the staff are honestly the best! Only flaw is that the nightly entertainment goes on til 10pm or 11pm and is very loud. Not very well thought-out considering it is so close to the supposed “family friendly” rooms (and most families with young kids will be putting them down around 8pm or 9pm.)

Thoroughly enjoyable stay! Loved every minute

Everything was great! Staff was excellent.

Beautiful location, The Club amenities we great

Hotel staff and location are fantastic. The rooms were clean and beds and pillows were very comfortable. The rooms are a bit dated and have chipped paint and bathroom tiles need maintenence. The layout of the resort is well designed. Food was good and drinks were great.

Pool area was dirty covered with bird poop, room was cold and damp, bathroom fan was not working properly making the room even more damp, shower booth

Exceeded our expectations. Nice property with tons of amenities and activities for kids. Allows parents to do their own activities. Beach is safe and accessible from hotel also an even larger and more sandy beach is about a 10 minute walk. Great food selections, friendly staff and even cool shows on the main stage every evening.

It would be helpfull and a necessity that couples without kids are informed through your marketing in advance that there is no possibility to find calm places to rest without loud kids and to have breakfast, lunch and dinner in an adequate way. The same belongs to pool areas.

Great for families and young children