We were provided with a pool view as requested and emailed the hotel before we arrived who ensured that a taxi was there to meet us at the airport. The staff were very friendly and happy to answer any questions we had. Our room was quite close to reception and the bar area and as such we did get quite a bit of noise throughout the night - even in the really early hours with people clattering and talking down the hallway. Luckily we took earplugs!
The hotel is in a great location with close access to the beach and there are many restaurants and bars along the strip as well as shops and places to book trips. As some have noted, the maid service can be quite inconsistent - sometimes they will provide you with sheets and blankets to make your own bed, sometimes they will do it for you, single sheets one day, double another, not empty the bins or not visit at all. It did not imapact our enjoyment of the holiday however but needs improvement.
Overall we enjoyed our stay and the hotel receptionists were excellent. Hotel Axos is in a good location that allowed us to explore Crete both East and west.