Ritz Carlton charged for the room twice, even though they had already received pre-payment through Expedia. Despite calling, no one followed up until I submitted a review on their website. Additionally, the thermostats in the premium room were not working

Service is exceptional!!!

Room was very spacious. The property was immaculate and the service was attentive without be over bearing.

Great

The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.

Excellent

Wish they still had a pool

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

This is a proxy place for the average family goers. But at least live it up once and enjoy the place and live like

The hotel was very beautiful. The noise level was high due to weddings and bands playing on the lower floors during my first night. It was hard to get to sleep until after 11:00 PM. Double charged for the room which wasn’t fun but was able to get it resolved quickly.

Great place

P

good

Wonderful place to celebrate our 30th wedding anniversary. Everything was exceptional

We like everything. This was our first trip to St Louis. The hotel and surroundings exceeded all our expectations. We booked 3 rooms and they got us all on the same floor. It was Christmas and the decorations and festivities were wonderful.

Staff was not as willing to help as I would’ve expected based on my past experiences at other Ritz Carlton’s.

I will be back i love it

Lovely experience

Thanks to Morgan for helping us check in a little early! Great staff

Elevators were crazy slow belman slow or just not staffed properly