The staff at reception were absolutely excellent and the breakfast was quite good, plenty of fresh fruit, sweet bakes and salads. The location of the hotel is ideal for eating out, shopping, ferry etc. The rooms however are not quite the 4-star experience and the level of noise coming from the rooms above was extreme. Basically, we didn't sleep well at all, even with earplugs. Any hotel is a gamble and maybe we just got unlucky with the elephants above us :-)