Great location and friendly service

A family-friendly place to stay: The "double quadruple" room had 4 twin beds, two of which were licated in a kind of loft; the room was supplied with kids' games and toys. Fabulous breakfast. The receptionist was extremely helpful in finding information and making recommendations for us during a train strike that (pardon the pun) derailed our plans. The location, between the old city walls and the train station, was convenient and surprisingly quiet. Things were pretty basic in the room. Decor was haphazard and the closet space pretty tight. No iron or ironing board. Teeny shower. But we were not there for the amenities, and the staff was terrific.

Location - excellent for public transport. We used bus and train to reach the hotel and both stopped at the Stazione which is a 3 minutes walk to the hotel. The hotel is good and affordable. Staff was very helpful storing the luggage, giving information and even a plug because ours did not work.

It was good. I was out until 11:30pm. I was surprised that they locked the door, but someone came right away when I rang the buzzer, so no issue.

Our family had a fantastic stay at this charming hotel in Lucca! From the moment we arrived, the staff made us feel incredibly welcome—warm, attentive, and always ready to help with local tips or extra towels. The rooms were spacious, spotless, and thoughtfully designed, perfect for relaxing after a day of exploring the city’s cobbled streets and historic sites. Mornings were a treat thanks to the generous breakfast spread: fresh pastries, fruit, eggs, and delicious Italian coffee that kept us going all day. The location was ideal—quiet yet close to everything, including the city walls and lovely piazzas. It’s rare to find a place that balances comfort, hospitality, and value so well. Whether you’re travelling with kids or just looking for a peaceful getaway, this hotel hits all the right notes. We’ll definitely be back next time we’re in Lucca!

Very nice family friendly and charming hotel, conveniently located close to the train station for a visit to beautiful Lucca.

Old hotel . Good location. Noisy

The hotel has great potential and is located not too far from the main attractions, but it needs several improvements. The bathroom, in particular, could use some renovation. An average stay overall.

Friendly staff

Loved the quirky nature of the property, old fashioned but clean and welcoming a spit away from tge main station and easy walk into tge old town definitely stay again

Great location.staff excellent breakfast ok. Rooms big but cluttered

Ideal location for exploring Lucca, lovely staff and great breakfast. Would stay again in future

It was like stepping back in time very old hotel with decor from 1960 ish . The bed was very hard the Airconditioning didn’t work properly. The cleaning staff and lady in breakfast room were lovely along with the receptionist. The gentleman that did the night shift was very cranky. The shower was only a very low low to no pressure. The hair dryer was from the 60s could dry hair . It’s very convenient to rail way station.

It was great. Perfect location with a wonderful breakfast and great staff who were really friendly.

This hotel was very accessible from the train station and very accessible to the walled city, the room was spacious and clean. We were surprised that the air-conditioning was not available until May 1 which was after our stay overall would recommend it to anyone for a 2 to 3 day stay

Very clean hotel, steps from the train station, Yummy breakfast included. Staff very friendly and helpful. They have an elevator, which is awesome.

This property was just outside of the wall. They were so kind and helpful

Best equipped 3 star hotel on our 14 day Italy trip. Kettle and tea in the room, biscuits available. Very good breakfast choice and 2 minute walk from the train station and 5 minutes from the amazing city walks. The evening duty person recommended a very local trattoria which was busy with locals and had great food

Super friendly staff. The double twin bed was comfortable enough for me

The location right next to the train station is so convenient (couple blocks to the walled portion of the city). The staff appears to be a family, super cute and helpful. Rooms are pretty large. The beds were maybe not the best but we'd totally stay here again given all the other benefits. Breakfast was delicious and varied with many options. This hotel is a gem!