Arthotel ANA Gala

Explore Arthotel ANA Gala
7.8
Pleasant
From 393 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

8.4

Service and Facilites

8.2

Traveler Reviews Arthotel ANA Gala

Number of reviews per page
20
40
Top reviews
Tobias
icon-Business
Business
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Apart from the friendly front desk employee, there was nothing positive about this hotel. The room was filthy, dust in the wardrobe, Windows have not been cleaned in month, carpet you don't want to step on, a broken picture with glass sticking out, non functioning AC and Safe and Minibar Terrible
james
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean and tidy. Concierge was very helpful and welcoming.
Kwang Jo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were kind, and the location was very good for easy access to transportation. However, the facility was a bit outdated, especially the air-conditioning. It does have air conditioning, but it didn't quite work well enough. I had to keep the windows open with two extra fans even when 'airconditio' was at full blast. Avoid the facility during hot weather.
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Zoya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Really loved this hotel. Clean nice room with a fridge and big wardrobe and nice shower and toilet. Really nice decor as well. People were really nice at the front desk and there was free water and juice in the dining area. Close to the metro stop as well.
George
icon-Business
Business
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

poor hospitality at check in, minimal information, unfriendly greeting. The stay improved to average after this point.
Luis
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Worst experience of my trip. The room was old and dirty, the carpet had stains and dust. The toilet was disgusting. The worst part was the AC, which didn’t work, and it was 90F outside. We complained to the front desk and they told us the AC was old, and we could try other rooms. We checked 2, which were as hot as ours, so It didn’t make a difference. We saw similar complaints from last year, so I guess maintenance is not a priority to this hotel. There was a strong cigarette smell as well. I will not stay here again for sure.
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Lilly
4.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

I booked the hotel because it stated it has parking. When I got there the unfriendly desk man said I can't use their parking (no idea why) and that i need to park in the public garage at the station. He also didn't let me unload my bags, so I had to walk with my bags 10 back to the hotel. It states that the desk is open until 11pm and when I got back at 8:30 nobody was there, door was locked, and I had no code to get in and nobody answered the phone. I put the no disturb sign out because I didn't want service and when I returned from my day trip the cleaner was in there anyway and move my belongings around. The hotel smells a bit moldy and would need some updated. would not recommend this place since it doesn't reflect anything of this beautiful city.
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Verified traveler
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Cute art deco hotel. If you're looking for an affordable hotel I would recommend this one. PROS: near subway and grocery, clean, nice breakfast, quiet rooms- walls are not paper thin like a lot of European hotels, you can leave your bags at the front desk after checkout if you want to explore the rest of the day before your flight, staff was very nice. CONS- their idea of airport transfer is calling a taxi for you. It costs €55. They will not answer the phone if you try to call before your stay. You need a passcode to get in after hours but they don't tell you that when you check in. All the hallways smelled like cigarette smoke, however, my room did not smell like smoke The mattress was pretty hard. I never like carpet in rooms because you never know how dirty it really is. I stayed at a time of year when I didn't need heating or air conditioning, so I really can't say anything about those either way.
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James
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Had a great stay here. Hotel may be slightly outdated but served its purpose and was convenient to travel into the city.
Simon Paul
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Quiet and clean, courteous staff. Location is out of the centre but trams run so close to it and they are cheap. Supermarkets close too. It is what it is, doesn’t try to be the ritz so don’t expect that. Good place
Amanda
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Run down, didnt receive amenities advertised, unfriendly staff.
Reka
6.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

It was adequate. Nothing fancy. I was greeted by a guy that clearly didn't aspire to be in this line of work at this stage in his life. To be sure, I was early, so i just left my luggage there and went off, I ended up checking in much later, by a much nicer guy. Breakfast was adequate, too, coffee left much to be desired.
Janette
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Breakfast was awesome. Breakfast staff awesome. Carpets were hoovered but could do with a deep clean. Beds changed regularly, bins emptied every day. Towels clean and changed when needed. Plenty of loo roll. There was a kettle in the room, but nespresso coffee pods ... ? and, no tea, no sugar and no cups. Little things like wardrobe door handles need fixing.Some of the reception staff seemed grumpy, others couldnt be more helpfull. Tram and train within walking distance. Eateries, supermarket, chemist all within walking distance.
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Debra
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Nice place
Xuehe
icon-Business
Business
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

nice and friendly staff. But the hotel doesn't look as modern & fresh as in the photos. Facilities are old. Even the door was completely locked from inside the room, it still could be opened from outside with the key. A janitor broke in when I was in the room, right after check-in! No service tag. There is a safety box in the room, but not usable.
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James
icon-Leisure
Leisure
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Very friendly staff and close to attractions
Sandra
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Céntrico, pero no tenían parking, que estaba incluido en la recervacion.
Amir
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Air conditioning did not work before us and I am sure after us too. NO
VASYL
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

AC not working for 2 nights when temperature was over 35 celsius
David Paul John Thomas
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Nothing wrong with the room just a little dated. Breakfast was a good buffet with enough to set you up for the day. Staff were friendly. Cant complain for the price.
Number of reviews per page
20
40