Best hotel by far, quality is superb.

The staff here went way above and beyond for us lovely friendly staff who are a credit to the hotel

Some hotels look good online but when you arrive often they disappoint. The Imperial ticked all the boxes - location, staff, room, breakfast, evening meal, service, friendliness. We are certainly planning to visit again.

We liked everything's about the hotel, except for there being no air-conditioning in the bedrooms, otherwise it was great.

The hotel staff were excellent and location really good we had great two night stay.

Lovely room. Staff very friendly and helpful. Food was excellent.

The position is excellent, the dining facilities good. Bed very comfortable, staff friendly and willing.

The bar staff were ridiculous slow told us to take a seat whilst they then served customers who came after us but stood at the bar and waited for their drinks took over 25mins to be served had to go the bar and ask for them

We had a very good experience at the imperial hotel Charlotte on reception very good All staff excellent Building a little dated corridor a little up and down Overall a nice experience also dinner was well presented

Very well maintained hotel. Some of furnishings are a little tired but spotlessly clean, pleasant and helpful staff, great pool and gym area. Excellent situation on the promenade. Parking is a little tight but the hotel did email before our trip so we were well prepared for this. Overall highly recommended.

Nice location Good Breakfast Swimming pool in site by we didn't get time to use it Toiletries we're good quality branded. Tea coffe and hot chocolate complimentary. Also water and shortbread.

Beautiful hotel. Rooms are a bit dated but clean and spacious. Only had breakfast but it was excellent. Location brilliant short walk from train station and right overlooking promenade. I was drawn to this hotel because of the pool and was not disappointed the pool was clean and there was even a jacuzzi would definitely come back .

The stay was good and staff great, the hotel is tired and needs modernising, but I think that is case in most hotels along the front unfortunately,

Everything about the hotel was excellent; particularly the friendly and efficient staff. BUT wouldn't go again, sadly, because of the lack of parking which, accepted is not the Hotel's fault. Only solution we could think of is some form of valet parking.

It was lovely all together

Good location clean and good service

Everything was perfect, except on the last day Sunday 27th july. Service at breakfast was very poor. 5 staff stood talking at reception desk at breakfast and had eaten breakfast before we ask 3 staff for coffee or tea. We waited 20 minutes before we got tea & coffee. Otherwise everything was perfect.

The hotel is fantastic. The staff are so very helpful and friendly. The breakfasts are cooked to perfection. We were lucky enough to stay in room 515 which has its own terrace. The room was one of the best we have ever stayed in. We loved it so much we have booked to go back again nex year in the same room. Can not fault this hotel at all.

Very friendly staff and a lovely clean bright room but as it was on 5th floor it was excessively hot even with fan and window open - possibly above kitchen extractors? I would go again if possible with seaview or request 1st to 3rd floor room. Also be careful of scaldingly hot water from taps and shower.Small points but better to know. Wonderful buffet breakfast! Our highlight was morning coffee each day from the bar - makers of the perfect latte and shortbread!

On the waterfront within easy walk to the pier and shops.