The staff was extremely accessable and helpful. Amine, Jemela, Majid, Bushra, Fatima, Hakim, just to name a few. Fresh fruits to your room daily, ask and its yours. Couldnt ask for a better service.

Reataurant in hotel only place easy enough to get to especially at night (going out, since no tuk tuks or taxis could come in all the way), and food average. I think the complication getting taxis is enough to not stay there again. Room looks authentic which i wanted, but felt a little worn and didnt feel the cleanest (hair in bathroom and rug?). Bed nice. Door has huge opening so all talking and noise is right there and kept me up. But door looked cool and authentic, which was good at least. Air con had hard time keeping cool with summer heat. Staff were nice and helpful. Overall good experience. Sometimes walking back to place alone i was harassed and that wasnt nice. Maybe normal i dont know. Maybe same in all areas. Close to market and shopping. Massage was good.

lovely place in marrakesh

The Riad Karmela property immerses you in the enchanting atmosphere of old Morocco. However, I found its location to be somewhat inconvenient. It is situated in the heart of the Medina market, which can be overwhelming when trying to find transportation, as no cars can enter the area. The service and the hotel workers at the Riad were outstanding.

The staff were very hospitable and welcoming. The location was very convenient - walkable to most hot spots. Could’ve done with cleaner rooms, especially the bathroom inc towels, otherwise all good.

From the moment we arrived, the staff was so hospitable and lovely. Everyone was kind, helpful and competent. We had an issue with ants or some tiny bugs in our bathroom (also almost 40° C weather) and they made sure to take care of it and make sure we were comfortable. It is a beautiful, centrally located, very Instagram worthy Riad.

Our stay at Riad Karmela was an unique marrakech's experience, the staff very friendly and available to help all the time.

The best customer services. The staff is ready to help you

Amazing Riad in the heart of the Medina. Easy to find with Google Maps and no need for taxi or tuk tuk for the most part. The Riad makes you feel like you've escaped into your own private estate in Morocco.

We love this place. The service is amazing. Anything you ask is no problem. The food is great and this time as a treat we took the mini princesse the private apartment with its own roof terrace and three en-suite bedrooms and downstairs living area. Said the manager was amazing and took care of us - we will definitely come again Katie

Great Costumer service

Exceptional customer service , we got an exotic bedroom with our own terrace to enjoy sunrise and sunset. Excellent breakfast and Hammam!

We had a lovely stay at Riad Karmela. It is a beautiful Riad hidden away in the medina. The downstairs courtyards and roof terrace are excellent and so quiet compared to the street level chaos. The location was ideal for exploring the centre of Marrakech, with all key sites in walking distance. The breakfast was good, with plenty of choice and we had 2 evening meals, which were excellent. We used the hammam, which is small but good, the massage was very good. We booked the airport transport and we were glad we did, as we're not sure we would have found the Riad without doing so.

All good except taxi cannot go to Riad Karmela directly due to narrow roads in Medina. Meet a porter from the hotel at the meeting place to go to the hotel. He carried luggages in the cart to the hotel and asked us more tip. He followed us until he got more. Kept saying, " this is nothing." I used to give tips during 10 days of Morocco trip. Never happened. I was very annoyed and disappointed.

Great property, great breakfast, excellent staff

Great location

Lovely riad in the centre of the old city. Easy to find and a little bit out of the busiest bits of the medina, so makes a calmer place to return to after a day in Marrakech

Amazing staff and a really warm welcome. We had the family suite and stayed for one night, but the experience was perfect. Staff are so helpful and friendly. Will stay here again next time we are in Marrakech.

It was in the heart of the Medina and I feel I got a full Moroccan experience.

excellent staff good location nice riad