The Imperial Hotel and Convention Centre Phitsanulok (Former Amarin Lagoon Hotel)

Explore The Imperial Hotel and Convention Centre Phitsanulok (Former Amarin Lagoon Hotel)
8.2
Very Good
From 387 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

7.9

Meal

8.1

Location

8.1

Service and Facilites

8.1

People often mention about The Imperial Hotel and Convention Centre Phitsanulok (Former Amarin Lagoon Hotel)
All
Distance to City Center (3)
Surroundings (3)
Bedroom (3)
Bathroom (3)
Accessibility (2)
Hotel Area (2)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Activity Option (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Imperial Hotel and Convention Centre Phitsanulok (Former Amarin Lagoon Hotel)

Number of reviews per page
20
40
Customer reviews
k***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Overall, it's good. It's clean and has all the necessary amenities.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Aug 2025
Dear Valued Guest, Thank you for your review and rating. We are delighted to hear that you were impressed with the cleanliness and comprehensive amenities of our rooms. Your kind words are a valuable encouragement for our team as we strive to improve our service quality. We sincerely hope to welcome you back in the near future. Sincerely, The Imperial Hotel & Convention Centre Phitsanulok
Translated by Google Icon
See original
Jubjang B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
I liked the cleanliness of the room, but there was a noticeable amount of noise from outside and from the surrounding rooms. The room wasn't soundproof, and the tap from the next room was very clearly audible. Overall, I slept soundly and was safe.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Aug 2025
Dear Jubjang, Thank you for your review and rating. We are pleased you were satisfied with the cleanliness and safety of our rooms. We apologize for any inconvenience caused by the noise. We will take this feedback into consideration to provide an even better experience in the future. Sincerely, The Imperial Hotel & Convention Centre Phitsanulok
Translated by Google Icon
See original
T***n
icon-origin-TRAVELOKA
6.6
/10
Reviewed 44 week(s) ago
Not sure if this color of water is normal. The TV doesn't turn on. The parking lot is far from the building.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Jan 2025
The Imperial Hotel and Convention Center Phitsanulok would like to thank you very much for honoring us with your service. We are also grateful that you have taken the time to fill out the form to express your satisfaction with our service. We will use your comments to continuously improve our service to meet your needs and vision for trusting our hotel. The hotel would like to sincerely apologize for the inconvenience that occurred. We have informed the hotel's housekeeping department of the incident so that they can promptly improve the room inspection process. The hotel would like to thank you very much for your support and trust in us and we sincerely hope to serve you again in the near future. Best regards The Imperial Hotel and Convention Center, Phitsanulok
Translated by Google Icon
See original
K***K
icon-origin-TRAVELOKA
9.1
/10
Reviewed 44 week(s) ago
The cleanliness of the room is good. The atmosphere inside the hotel is good. The room is spacious. But I would like to add only one thing: the lights in the room. I would like the room to be brighter.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Jan 2025
The Imperial Hotel and Convention Centre Phitsanulok would like to thank you very much for honoring us with your use of our hotel. We are grateful that you have taken the time to fill out the form to express your satisfaction with our hotel's services. We will use your comments to continuously improve our services in order to meet your needs and vision, which have placed their trust in our hotel. The hotel would like to thank you very much for your support and trust in us and we sincerely hope to serve you again in the near future. Best regards The Imperial Hotel and Convention Centre Phitsanulok
Translated by Google Icon
See original
Profile Picture
Chanakan H.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 53 week(s) ago
What you see in the pictures is very disappointing. The hotel is old and you have to walk far from the road. The bed is very soft. Every time it moves it feels like an earthquake. The shower is attached to the wall, making it inconvenient to shower. But the room is spacious, the water flows strongly, the pool is big and beautiful. The breakfast is considered good compared to the price paid.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Chanakan, Thank you for your feedback. The hotel apologizes for the inconvenience you experienced, including the condition of the building, the distance from the road, the bed, and the type of shower. However, we are glad that you are satisfied with the size of the room, the swimming pool, and the breakfast. Your feedback is very important and will be used to improve our service. Best regards, The Imperial Hotel & Convention Center Phitsanulok
Translated by Google Icon
See original
Profile Picture
Chanakan H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 53 week(s) ago
The hotel is quite old. The entrance to the hotel is quite far. The bedroom is big but the bed is very soft. It is uncomfortable to sleep. The air conditioner is very loud. The shower is attached to the wall. It is difficult to shower. But the water flows very strong. The swimming pool is big, clean, and very inviting. Breakfast is considered good for the price of the room.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Mr. Chanakan, Thank you for your comments and suggestions. We are glad that you are satisfied with our room size, swimming pool and breakfast. For your comments on the building condition, air-conditioning noise, bed softness and shower, we apologize for the inconvenience and will make appropriate improvements. We hope to have the opportunity to welcome you again in the near future. Best regards, The Imperial Hotel & Convention Centre Phitsanulok
Translated by Google Icon
See original
T***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 66 week(s) ago
It's clean, but it looks a bit old. If you go at night, the lights at the hotel entrance are not very bright, so it's a bit dark.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear customer Thank you for your feedback. The hotel is pleased that you are satisfied with the cleanliness and apologizes for the inconvenience caused by the overall condition of the building and the lighting at the entrance at night. We will take your feedback into consideration to improve our future guest stays. Sincerely, The Imperial Hotel & Convention Centre Phitsanulok
Translated by Google Icon
See original
K***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 68 week(s) ago
Terrible place It's old and looks deserted, unlike in the picture. So bad that I couldn't sleep. Traveling is tiring. In the end, I had to go stay somewhere else all night. I recommend that you don't go to rest at all. Very bad.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Aug 2024
The Imperial Hotel and Convention Center Phitsanulok would like to thank you very much for honoring us with your vacation in Phitsanulok. We would also like to thank you for taking the time to fill out the form to express your satisfaction with our services. We will use your comments to continuously improve our services to meet your needs and vision, which you have placed your trust in our hotel. The hotel would like to sincerely apologize for the unrest that occurred. We will report the incident to the hotel management and will promptly take corrective action to improve and ensure that such incidents do not occur again in the future. The hotel would like to thank you very much for your support and trust in us and we sincerely hope to serve you again in the near future. Best regards The Imperial Hotel and Convention Center, Phitsanulok
Translated by Google Icon
See original
David W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 71 week(s) ago
OK, bit old and dated but good location for Suvarnabhumi airport and some good local food.
Find this review helpful?
Accommodation's Reply
10 Aug 2024
We thank you very much for staying at The Imperial Hotel and Convention Centre Phitsanulok and we are pleased that you have taken the time to feedback our hotel. It is through valuable comments like your very own that we can continue to improve our services to match your demands. In the meantime, we would like to take this opportunity to thank you for your stay and we are looking very much forward to being at your service again soon. Best regards, The Imperial Hotel and Convention Centre Phitsanulok
Netnoi K.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 97 week(s) ago
ประตูปิดไม่สนิท ห้องน้ำสกปรก พนักงานต้อนรับบริการแย่มาก จองเตียงเดียว บอกว่ามีแต่เตียงคู่ แต่สุดท้ายเอาหลักฐานยืนยันถึงได้เตียงเดี่ยว ปลั๊กไฟใช้ได้อันเดียว
Find this review helpful?
PHAYUNG K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 99 week(s) ago
โดยรวมคุ้มค่ากับราคาที่จ่าย ในห้องรีโมทกดไม่ค่อยติด ทางเดินเข้าห้องน่าจะเปลี่ยนเป็นปูกระเบื้องไม่เหม็นอับ
3 people find it helpful
Kunakorn P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 103 week(s) ago
Luxurious accommodations, delicious food, peace, comfortable sleep.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Chakrphan C.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 106 week(s) ago
You should inspect the room thoroughly. There are a lot of extras.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Nov 2023
The Imperial Hotel and Convention Center Phitsanulok would like to thank you very much for the honor of using our hotel services. And the hotel is grateful. that you have taken the time to Fill out the form to express your opinions about your satisfaction with the hotel's services. For your comments, the hotel will use them to continuously improve services. To meet your needs and vision who have entrusted our hotel The hotel would like to thank you very much for your support and trust in us. and sincerely hope to be able to provide services to you again in the near future Best regards The Imperial Hotel and Convention Center Phitsanulok
Translated by Google Icon
See original
Profile Picture
Chattiraphon P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 122 week(s) ago
The welcome and various services are impressive. The staff are polite and give good advice.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Jul 2023
The Imperial Hotel and Convention Center Phitsanulok would like to thank you very much for the honor of using our hotel service. And the hotel is grateful. that you have taken the time to Fill out the feedback form about your satisfaction with the service provided by the hotel. For your comments, the hotel will continue to improve the service. to match your needs and vision that has entrusted to our hotel The hotel would like to thank you very much for your support and trust in us. And look forward to providing services to you again in the near future. Yours sincerely The Imperial Hotel and Convention Center Phitsanulok
Translated by Google Icon
See original
Kunakorn P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 139 week(s) ago
ห้องกว้าง แอร์เย็น น้ำอุ่น สะอาดสะอ้าน service ดีมาก ว่ายน้ำสนุก อาหารอร่อย ครับ
1 people find it helpful
Terence B. O.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 152 week(s) ago
A bit tired and dated, in need of a bit of renovation in bedroom.
Find this review helpful?
Accommodation's Reply
12 Jan 2023
Dear Sir / Madam, Thank you for your value feedback and very apologize for this inconvenience, we will improving our services and hope to welcome you back again in the future. General Manager
Profile Picture
Thanadet B.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 184 week(s) ago
เป็นโรงแรมที่ดีมากๆ ครับ การบริการดีเยี่ยม อาหารเช้าเยอะมากๆ พนักงานช่วยเหลือดีมากๆ ครับ นอนหลับสบาย เป็นการเดินทางที่สะดวกสบายครับ ขอบคุณมากๆ ครับ
1 people find it helpful
Ploenta P.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 195 week(s) ago
Nothing impressive at all. Both management and service have many problems. The long story is not finished. It is recommended that you do not go to rest.
Translated by Google Icon
See original
3 people find it helpful
Piyada P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 197 week(s) ago
Order a single bed, get a double bed, not like the one booked.
Translated by Google Icon
See original
1 people find it helpful
Supanatz W.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 202 week(s) ago
Book a single room, get a double bed, book with breakfast. The hotel said that it was not booked with breakfast. check in room The housewife just came to fill the water. flush the toilet
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40