We booked a superior room sadly did not live up to expectations. Put a damper on the stay

Business trip hotel room in good order

Absolutely beautiful very clean everything meets your expectations

Had a lovely sleep comfortable bed nice shower

Room was clean enough for the duration of out stay. We had to ask for replacement towels as we were staying for 4 days. For the duration of our stay the sheets on our bed were not changed at any point. Staff were friendly enough. Car parking was available on a first come first served basis and dependant when you parked you ran the risk of being hemmed in as parking were two to a slot front to back for up to 12 spaces. Spaces were quite tight to get into or out off. The room was ok but could have done with some upgrading - parts missing off the bathroom rail heater, mould around the shower basin and some wall paper pealing. Price was reasonable for the area.

Worst stay i have had at any hotel in my life in UK, Europe. Newcastle born, knowing Jesmond, I had to tolerate inaction after dialling zero to switchboard as my partner and her 14 year old did not sleep all night, due to a group of horrendous drunk lout girls making incredible noise!!!! No follow up customer service having complained through appropriate channels at midnight and before checking out.

Property is nice, everyone is friendly, parking is not straightforward. Spaces are available but doubled up, blocking in looks problematic

Friendly helpful staff. Two restaurants on site and plenty of drinking / dining close by in busy lively area. Room was generally good however last day smell of drain from I think an adjacent soil vent pipe entered room making last evening a little unpleasant

Room very modern and large. Only problem i had was lack of ability to keep the room cool in the middle of summer.

Good for an overnight stay - no chef to cook breakfast so gave a refund and we went to the cafe around the corner

The room was small and unbearably hot. The bathroom was pretty good and the best feature of the room. Most of the security features inside the hotel were disabled. The room wasn't serviced during our stay. The parking is useful but double parking is allowed which could have been inconvenient though didn't cause problems for us

Bit tired and not the cleanest. Noisy hall ways until about 3am.

Great stay. We were across the road in the sister hotel which was nice. Great quality stay for the price point. Free parking with a bit of juggling, the staff were excellent at facilitating the spaces. We stayed 2 nights, close to the city and restaurants, and a little Waitrose across the road. Very comfortable stay and great shower. Nice to have a little fridge on the room too. Would definitely use again.

Everything perfect. Lock on bathroom was stiff and I got locked in. But other than that. Perfect

The staff were amazing, so helpful & friendly

A very convenient and comfortable hotel near all amenities in the area and City.

Great breakfast but latte was free first morning second morning there’s a fee the room was a another hotel on the top floor and had no lift and the heat in that area was very hot especially no air con And bars closed at 11 pm and car park very open Back street parking

Great location. In the center near plenty of pubs, restaurants, bakeries. Cute city with beautiful buildings. Good value for cost.

Great location stayed here on numerous occasions whilst visiting family.

I checked in and seen the room and checked out right away, didn't feel safe for me and my family..