Fabulous hotel with some fabulous rooms with fabulous beachfront views! The hotel's included breakasts, lunches and dinners were also fabulously delicious! The hotel's 2 large, shallow pools were relaxing, and they looked especially fun for families with children. Luckily, the weather in the hotel region was perfect for swimming in pools or in the Mediterranean or hiking on the beach across from the hotel. Thanks to the really efficient, helpful and kind receptionists, housekeepers, restaurant workers and other members of the hotel's fabulous team

It was me and my two daughters. The pools and beach were a lot of fun. The resort is massive! They had a good activity for the children one of the nights. The buffet food was good, though it got overbearingly crowded during lunch. The resort was completely full, but we still had enough space outside to have a good time. There is many reasons why it was so affordable--a lot of corner cutting. They said do everything through the app, but even the staff coudn't figure out how to use it. Staff was often completely unavailable to help--for example, they would say "oh, I don't know why that's not working, come to the front office." Walk to the front office, and that person is gone, so they told me to wait, or go somewhere else. I got the runaround a few times. We couldn't get a speciality dinner (we were there a few nights). Finally gave up after getting the runaround and spending a lot of time trying to figure this out. Most staff don't know how to answer questions aside from their immediate job, and people who can answer questions are seldom available. Overall, my daugthers had a great time, and that is what is most important. It is cheap for a reason.

All activities only in Portuguese Too many mosquitos arround

Das Hotel hat für deine Leistung zu hohe Preise … in meiner Situation mit einem Schlaganfall zu wenig Unterstützung, Versorgung & unterbringung für Unterstützung von außerhalb / in Form von guten Freunde die zur Hilfe eilten …‼️⁉️❓❓❓❓

The staff, accommodations, settings, cleanliness and communal restaurant continue to be a plus consistently as we stayed in 2013, 2014, 2022 and 2023. At times overcrowding was an issue. This last stay was marred by unacceptable construction noise on bloc 2, story 2. I had to speak to workers and at the desk that not even informing guests of this more than hour long din was just checked unacceptable.

Food the same every day no change . Breakfast stuff very slow to make one omelette long-standing

The services were horrible, nobody gave us any information about reservations for restaurants or where to get food from. We had to figure out everything on our own. If you call into reception they would ignore your request and just not show up (we requested water and none showed up). The buffets were catastrophic, super crowded with kids roaming around with no supervision. And and top of it all, me and my family members got diarrhea from eating in the buffet.

Our stay was amazing, the staff are very friendly and polite

Excellent place to stay very safe. The staff are nice

We spent 3 nights in the hotel and did not have a proper meal They told us upon arrival the bar near the swimming pool is open 24H while it is close from 5:30 pm

Excellent hôtel

The last 2 days I was there, my room had a sewer smell. I notified front desk and they “rectified” the problem by lighting essential oils in the room. It helped with the smell but it came back the next day. I was in room 1154. Not sure if other rooms had the same problem

At arrival nice stuff meet us at the front.They tryed to accommodate good us as they could. My mother is an elderly woman and they provided us with a wheelchair that its really old and rustic, but they had no otherwise. We travelled to the hotel 12 hours from Asikah, and At arrival we arrived around 7:40 pm and we could got to reserve at any of hotel restaurants because it required 24hs ahead booking. We managed to eat at buffet late that night. The only booking we got is at Marakesh restaurant at 21:00 nect day, because that only time they could got ud. We took what we got and when we show up at 21:30 next day the front personal was not happy and he wanted to seat us on 3 separated table, but I insisted that we are family and we need to seat together. The sad part after all the hassle to have one table, the foot didn't show up Untill olmost 22:30 ; the steak uncoked & fish was cold The Gym is a big mess, very old outdated machines. My daughter call the technician to look at treadmill but no help because the machine was so old and rustic. For hotel like that it's a shame. This trip was a family reunion that my family and I looking to have this getaway every time. My mom and brother are living in Morocco, my sister & family came from Germany, my daughters & granddaughter & I we flew from Alberta Canada. The entairtenement stuff are great also all stuffs at hotel a special thanks for the hard work and big smile. Whithout them we couldhad a horrible stay.

Amazing resort

It was very nice, all inclusive, nice lunch buffet and dinner , 5 pools nice beach, friendly staff. All day / night entertainment, bit noisy because of the music played all the time .

The hotel is nice but the only thing need some emprov is the bed is not comfortable

I will recommend this hotel 100% for every one looking for the quite time and relaxing is very good hotel the only things I do not like that the bed is not that comfortable it's keep moving during your sleeping time other than that every things was excellent

Booking a 5* all inclusive, my expectations were quite high.....however, this was immediately quashed at the point of check in. The staff on the front desk were surly at best....generally though were quite rude. I think perhaps they didn't speak English....so they ignored me and spoke instead to my (Moroccan) husband. I think if there was a way to make the experience as complicated as it could be, they would find a way to do it. For example, I wanted to have a massage at the spa, so I asked reception for a brochure (as there was no information in the room). They said they had run out. So I went to the spa....made an appointment there and told me I had to go and pay at reception and come back to them with the receipt before my massage ....it was just s little annoying (as I would just have expected it to be charged to the room). However, the facilities were good. Swimming pool area was well looked after, spa was nice (not 5* star, but was good). The food was pretty good....though after 4 or 5 days, it was getting a bit samey....though I suppose most of these places were like this. The hotel also has a private beach, which really is the highlight....beautiful sandy beach, wonderful views. Overall, mixed feelings about this place....but what let the hotel down is the poor customer service .....come on Iberostar smiles are for free!

Really is a 2 star hotell i dont know how got 5 stars because service is very very bad and have to wait for a very long time to have an answer or check-in or check-out really choose another hotell because you will pay for nothing very bad experience

Good except poor service