Everything was simply amazing

Fantastic property !

Breakfast was great to begin my day. Swimming pool, jacuzzi and sauna are large and very clean. Very elegant looking restaurant lobby. Rooms are very spacious.

Excellent customer service and attention. My room was comfortable and clean. I had an incredible view of the mountains from my spacious balcony. The designer bath salts and lotions, and soft, fluffy robe were such a treat after an overnight hike and climb of Matterhorn. Breakfast was exceptional, and offered fresh fruit, and anything else you could imagine. A completely luxurious stay and I will certainly reserve here should ski season bring me back to Zermatt!

This hotel is amazing, staff is friendly and helpful. It is clean and total the quintessential Swiss experience.

Nicest hotel I’ve ever stayed at,

Excellent small room with a decent

Hotel right on waterfront path (one of only a few hotels lakefront), walking distance to train station (<1km) and bus station nearby. Is about midway between 2 lake ferry pickups, nearby grocery, convenient, and restaurants. Safe and quiet when no festivals next door. Huge balconies with lounge chairs and table/chairs with lake view/sunset views, rooms large, found prpoerty very clean and all staff friendly/helpful. Will stay again.

Loved the property. Nice rooms (we stayed in the junior suite), the spa and pool was a must after a long day of skiing, and location was very walkable. The only slight knock was the dining area staff (front desk was great) did not seem as friendly. Might have been an age thing as I was likely one of the younger guest (in my late twenties) but I felt a noticeable difference between how my wife and I were treated and the other couples.

The junior suite was very nice and the hotel staff and location were brilliant

An excellent hotel for a ski vacation. The staff were all friendly. The breakfast was delicious. I would definitely come back!

Location is obviously the only thing going for this place. Terrible food. Hotel is old tired and needs a complete refurbishment. Is stuck in the 1990s is cheap for a reason. Could live with the old decor but the breakfast was really not up to standard. Not in the same league as the other four star hotels in town. Disappointing. Nice staff with very little to work with. Not a towel in sight in the pool area- have to bring from the room. Boot room big enough for 2 people with the smallest ski locker ever seen and a rule of no boots in the boot room! Serving spoons instead of dessert spoons faulty towers in many ways

Excellent location, short walk to Sunnega ski gondola and train station. Attentive staff. Lap pool, hot tub, sauna, spa. Breakfast included. Comfortable bed, very clean bathroom. We had a wonderful time! Thank you!

Fabulous hotel and staff!

Great hotel. We didnt eat at the resturant and didnt get time to go to the spa, becuse we on only spent a night here. However tve room was clean. We had great views of the materhorn.

Very convenient location (4 min walk to the train station and 13 min walk to the ski lift); very friendly staff; there is even a piano in the dining area for guests to play. The only thing less ideal is that there are no plugs near the bed

The staff were incredibly friendly! And the breakfast was great!

Super nice property. The best hotel I stayed on 15 day trip to Europe. I stayed in 10 different cities in Europe. This takes the crown. Free breakfast was the best.

Excellent property and very convenient. Only issue we had was that it was too warm in the evenings and with no fan or AC, tough to sleep comfortably

Superb hotel in a great central location. Large room with a fantastic view of the Matterhorn ( we booked a superior room with Matterhorn view). Luxurious hotel with nice bar area and pool. Highly recommend.