Excellent service from the reception staff. The restaurant is excellent. The room was very spacious with a very comfortable bed.

Great place

Such a gorgeous hotel, right in the middle of the old town. The rooms were beautiful, modern, and clean, and staff went out of their way to be friendly and helpful. Parking was secure and close by, and staff were very helpful providing directions on check in. Such an amazing stay, we would return in a heartbeat.

Beautiful and elegant. Amazing rooms. Friendly and professional staff. Restaurant in hotel. Close to everything.

Always a pleasure to stay at NH hotels. Clean, lovely, great staff.

The room was very warm so we requested lowering the air conditioner temperature and the manager refused saying that based on the outside weather he was not. Inconsiderate of guests comfort and well being.

The only problem is to arrive from the parking lot that is more than 6 blocks from the hotel, we had to load with the suitcases; At the exit to search for the parking lot the road is very difficult, I lost several times.

Room was wore out and with scratches all over the floor. Frame of bathroom door was out. Poor property maintenance. Mini bar not operational - refrigerator not working. Breakfast buffet service was slow and not very friendly. They seemed to be understaffed. Reception personnel was good and friendly.

Very nice hotel, and well situated. The staff excellent.

The restaurant in the hotel served an excellent buffet breakfast. The dinner was absolutely delicious.

Fantastic location. Right next to plaza Mayor and other main attractions. An old beautiful building. Breakfast was good. The rooms are run down. Not well maintained. Curtains are not hung up properly. Sliding door to cupboard was stuck. Also hot inside. Needs refurbishment

A beautiful hotel in an historic building just a short distance above the Plaza Mayor and away from the hubbub of that area. The staff were particularly pleasant and helpful. The updating of the hotel retained just enough of the quirkiness of the original building to give it a real sense of place.

An overnight stay on our way north. Very good location in the Old Town. Nice building with very spacious and comfortable room

Beautiful property. Super nice people. Excellent breakfast. Close to everything

Una estancia maravillosa, además nos hicieron un upgrade de la habitación

Situated steps away from the Plaza Mayor,

Perfect hotel in a great location

Good

El hotel queda dentro de un palacio muy bonito y bien conservado. Está muy limpio y a pasos de la plaza mayor. El personal muy atento y amable. Buen desayuno bufé.

Loved the hotel though the eco friendliness left me too hot to sleep comfortably at night. Had to open the window and receive the fresh cooler air in order to sleep.