Stayed as a family of 4 for 9 days in mid August 2025, 2 adults and 2 children. Positives: Remote hill top location in Old Town Malia (10/10). Villas with private 10m to 15m length pools (10/10). Overall the teams were very helpful and did their best to support. Amazing views of Malia from your balcony from the hill top location (10/10). Notable mentions; Alexia at the front desk, New lady in the restaurant from Romania, Male supervisor / manager who helped us after we got locked out of the villa with 2 keys at night. Private pool chemical level being checked. Met the new owner at dinner whilst the teams were stressfully trying to work out our bill for a new menu and he said he his aware of what they need to improve on and service is not were he wants it to be. Negatives: Attention to detail I.e. 1 bed was missing its top cover for the first 3 nights. Very easy to lock yourself out of the villa because of the safety feature on the doors. Service in the restaurant needs to be improved / missed opportunity from the hotel due to isolated location. Catering options are very limited / Menu cards are confusing / Not clear what you have ordered and what you are paying for. Nightly disturbances from staffing quarters into the early morning (stayed in villa 407). No locks on the bathroom or toilet doors. Hot water in the tap & shower is extremely boiling hot. Toilet / Shower room on the lower floor in the 2 bedroom villas should have a solid divider as water gets everywhere.

We loved this resort and will definitely be back there next year. Staff were so friendly and delightful.

Just the best ! Great toom ,great staff ,great pool and a beautiful setting just loved it

Wonderful place with great customer service. From checking in and until checking out the entire staff were very friendly, helpful and very professional. We will go back again.

stunning location,beautiful and well maintained accomodation. we treated ourselves to a presidential villa. it was bigger than my house with a great pool and garden and view to die for. coming back next year

Staff are fantastic, they are super sweet!

Nice rooms, nice view, friendly staff. Peace and quiet guaranteed

A lovely hotel and a lovely room spoiled by aggressive and nasty staff

Very 5Star. Fantastic Views Good Food Spas, Steam Room, Indoor Pool

The pool and resort was very spacious and not crowded at all. Great views of the ocean and less than a mile walk to old malia. Breakfast was fresh and delicious!

Great view amazing staff and kids friendly environment.

The hotel possesses excellent facilities and the staff are both pleasant willing to serve and know their jobs. We had an excellent time just relaxing in the room and making use of the spa, jacuzzi, indoor pool and steam room. Location on top of a hill provides excellent view of the surrounding area as well as the rugged beauty of Crete. Nothing really compares to having that sense of relaxation in excellent facilities nestled close to nature. Only slight issue is transportation to the hotel on arrival from Heraklion Airport. The transfer company only dropped us off by Malia church with instructions that the hotel was only a 10 minute walk. No mention of the steep walk to the hotel. Excuse the road is to windy and narrow for the big coach. We took a taxi instead and wise decision it was.Nonetheless I've nothing but praise for the hotel who have a shuttle service to take guests down to Malia. Keep up the good work folks.

It’s was wonderful resort, we were there for a 5 night.

Spectacular views, amazing staff, great food, overall it was an awesome experience, would love to do it again soon!!!

great place and excellent staff

Amazing hotel. We stayed in an ambassador suite which was beautiful. Perfect for a special celebration

Great resort and good staff, the location and viewe is perfect, the place deserves three or four days to staying. I would like to thank the wonderful staff Athina who made our stay better when she learned that our early departure brought breakfast at night. She is a commendable employee.

Any hotel you come back to time and time again speaks for itself - Fantastic staff, great food and wonderful facilities

perfect!!

Wonderful hotel, lovely facilities and great staff. The villa was amazing.