I booked this hotel through Hotels.com as All Inclusive, which clearly stated that meals and drinks were included. However, when I arrived, I was informed that the booking only covered breakfast only. There were no inclusive drinks, no lunch or dinner, and no minibar access. I contacted Hotels.com, and they confirmed that my booking should have included full meals and drinks. The issue has been escalated to their resolution team. The hotel itself is clean and the staff were polite, but the description of the package was misleading and caused inconvenience and extra costs. Posting this so other travelers are aware — double-check what’s included before booking.

Our flight arrived quite late, and we were warmly welcomed by the person at the reception desk. The hotel staff is always very kind and smiling, which is a very positive point. The bedding is very comfortable, and the room is pleasant. The hotel is located in town on a rather busy street, so it can be noisy. Fortunately, once closed, the sliding glass door of the balcony insulates very well from the noise. The air conditioning was quiet and efficient. On the downside, the soundproofing between rooms is really insufficient: on the first night, the neighbors were quite noisy, and it was possible to follow their conversation. It should be noted that the staff does not speak French. So brush up on your Spanish... or English! In conclusion: the hotel’s location is very convenient — plenty of restaurants and shops nearby, a bus stop almost right in front of the main entrance, and a beautiful beach about twenty minutes away on foot.

Fantastic value for money , lovely choice of food friendly staff , clise to beach and attractions

Decent hotel for an affordable price. It is in a noisy part of town but it wasn’t bad during the off season in April. Beds are a firm

Excellent

Amazing stay! And perfect location

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Check in was slow. Could not use 3 cards to pay when 3 people paying separately HOWEVER the stay was lovely, friendly and helpful staff. Rooms cleaned daily. Close to all shops, beach and bus lines. Will stay again for sure

Location is pretty close to convenient bus routes but mostly the area is very walkable to the beach and other places in the general area. Front desk staff were friendly. My room was nice enough but not all the lights worked and some were turned on randomly. Balcony was nice, not the best view but its still nice to people watch and relax. Room could have been cleaner. I kept finding these brown beetles on the walls and on the bed which freaked me out because I thought it was bedbugs and thankfully it wasn't. I also don't think my sheets were dry when they were put on the bed because when I felt a little damp and then the next night I didn't. The cooling wasn't each to navigate either so I felt a little sticky and muggy in my room. The safe didn't work so I had to be more careful about my personal items. Breakfast was fine, nothing special. Lots of clean fluffy towels, which was great, but there wasn't much light in the bathroom. Didn't get to use the spa services even though I would have been interested, but I didn't know where to go to book any experiences but it's okay I just got to walk around and explore more. Other than that, I would give it another try, the location was nice and it wasn't noisy.

The town is amazing, the hotel was very clean and all the staff very very nice. On the night we checked in we had a great conversation with the receptionist who had lived in Birmingham for a while so had mastered English and the accent😂 Only minor criticism was the air handling unit in our room didn’t work (weather was manageable so didn’t cause an issue, and the shower temperature was very hot and cold!!) Recommend

Great stay, very central and lively area. The hotel itself is just what you need if you’re looking to spend your days out and about and just looking for a bed in Mallorca. Staff was pleasant and the rooms very cleaned daily. Breakfast choices were very basic but included something for everyone.

Acceptable but not 4 stars

The staff were helpful, the room is lovely and right next to the beach will defo bring my fiancé next time.

A decent hotel nearby a beutiful beach. The hotel room was okay, the breakfast outstanding and the staff was friendly.

Staff

This place was one the worst places I have ever stayed in my entire life, it states that the hotel has a spa, which is very misleading, as in fact it doesn’t, also service in Spain, is absolutely volatile, from restaurants to hotels, it’s all the same everywhere you go, people are horrible, and so unhelpful, I will never be visiting ever again!

This is not the 4-star hotel for sure Max 3 stars Air conditioning didn't work well, too small bed, no option to book king bed ( they don't have ) , wifi ok but disconnected many times, old furniture in the room .Breakfast was excellent and the service was professional and helpful The cleaning lady was super extra nice. The Italian girl from reception was friendly and the other one, not and looked not happy.Not a bad location, many shops around and one perfect restaurant just in the corner, 5 minutes walk to the beach If you like a party don't go there You need to be there very quiet Anyway that hotel should not be rate as 4 stars and need to be renovated .

I enjoyed my stay at Torre Azul and Spa. The food was great and the staff was very nice and helpful. Moreover, it is really close to the beach (about a 5-minute walk), which was amazing. One little thing that I would like to add is that my boyfriend and I love to roll under the covers with the AC on. Unfortunately, the bed covers at the hotel were a little too thin to our liking so... Maybe this could be improved.

Great location, close to the beach and to the bus stations. All the staff were very friendly and helpful. I enjoyed the breakfast. Wish it was mentioned that the sauna and steam room do not function because of the heat.

The wifi needs to be improved and the beds and furniture needs to be upgraded.