Loud ,emergency svcs all day and late,hospital only a few hundred yards away .restaurant not up to much,

A comfortable stay with a spacious room. Decent breakfast, staff were friendly and efficient. Well located.

Four nights at this hotel and very nice it was, location was good with plenty of shops bars restaurants within walking distance. Had no complaints with the hotel the staff were lovely, rooms were comfortable and immaculate didn’t hear a sound from anybody during our stay, lovely hotel very reasonable would recommend.

Staff was great, friendly and helpful. Room was excellent, clean and spacious. Not directly in the hub for tourist but the walk (20min) was easy and enjoyable. Close to the train and even closer to the bus station which has direct links to the airport and other towns/ cities nearby.

We would recommend this stay to others.

Suite was ideal for couple and child

Great location. Nice room. Lovely staff. All spoiled by ac not working. A temporary unit was in the room, it could not keep the room cool and kept turning off. Stay ruined by lack of sleep.

Anne at front desk was very helpful; arranged early check in as we drove 5 hours and fixed other few things

We had a great stay as a family of 4. The staff were really friendly and helpful and it was exceptionally clean. There was a great selection for breakfast and I would recommend the smoothies.

Very good

Lovely building, well laid out lounge /dining areas. Great views Good breakfast, lovely bedroom, clean and spacious.

One receptionist very unhelpful when I couldn't access my reservation details due to roaming not working on phone. This caused a long delay as I couldn't access hotel WiFi. Receptionist was quite rude and disinterested, and did not clearly explain how to log into hotel WiFi. Also, we booked two rooms but were only given one until I reminded staff that two had been booked. I had been informed that these rooms would be beside each other but they were not. Bathroom lock didn't work properly and staff advised to just not lock the bathroom door. No maintenance available to repair or replace it. Lock on main door broke also and caused security issues as child could exit room any time. Had to request more toilet rolls. Other staff member/ receptionist was very helpful and tried to resolve issues but as mentioned above, adjacent room and maintenance were unavailable so she couldn't fully resolve the issues. Good location and hotel clean.

Great location and nice rooms

The aircon was broken in the room and the windows don’t open. Phoned reception twice about it before heading out for the evening. Still wasn’t fixed when we got back hours later and had to phone again and we were brought a portable aircon unit. The room was boiling and none of us slept. For £200 a night it was a joke.

Large room, plenty of space, and it’s conveniently located close to main attractions like St Nicholas Market and the Harbour. Staff was nice and accommodating.

We had an underwhelming stay here - the hotel is located at the outskirts of the city centre and the hotel itself looks and feels a bit “tired”. In addition to that the Front Desk is constantly closed from time to time and could feel a bit like a “ghost town”. There had been some hiccups from check-in to check out, but eventually the management team was able to address the issues and assure me those will be improved in due course. Mistakes can happen and it’s about how they are addressed.

What a super Hotel in the middle of the city. Very helpful on arrival. Rooms spacious and well equipped. The beds are SUPER comfy. Restaurant serves good food and fabulous breakfast choice. Parking overnight and all the next day for £20. Would highly recommend

Was good, friendly environment.not too clean but not bad.

Good staff, well maintained, courteous overall comfortable.

breakfast was astonishingly good. Not too keen on the glass door to the toilet.