Holiday Inn AMARILLO WEST MEDICAL CENTER by IHG, an IHG Hotel

Explore Holiday Inn AMARILLO WEST MEDICAL CENTER by IHG, an IHG Hotel
8.0
Very Good
From 1,000 reviews
Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.4

Traveler Reviews Holiday Inn AMARILLO WEST MEDICAL CENTER by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Mary
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was very friendly and helpful, room was nicely decorated and clean.
Carol
icon-Business
Business
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I have stayed at this property while traveling through every year since it opened but this time was terrible. Breakfast now costs 13 dollars. The pool was closed by the health department. The bathtub was rusty. The towels were dingy. Holes in the sheets. Should I continue? Needless to say I will never stay there again.
Michael
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

My stay was very comfortable. I appreciate that EV Charge stations are in the parking lot of this establishment.
Jorge
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I had to cut my stay short due to the condition of the property and several missing amenities. While most of the staff were kind and helpful, I did have an unpleasant experience with the older lady at the front desk.
Cynthia
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I chose the wrong hotel with no refund. Not worth the price for the condition of this hotel. Old and outdated. I would not recommend. Front desk and breakfast staff excellent customer service.
DEICY
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

It was raining the day of arrival. Window was not completely sealed and was leaking. We stepped out for dinner, came back and noticed curtains had dry water stains and the furnace completely wet, and a puddle on the window. Dried the furnace with a towel, and placed it on the window to try minimize the water dripping sound.
Nicole
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

No complaints
kim
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

poor maintenance. for long time has this place run into the ground. Staff uses the carport for their own private parking. noisy at time from mechanical vibrations
Liya
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Parking is a bit crowded but our stay was great!! Conveniently located and also like that it has a bar and restaurant.
Ailey
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We had 2 rooms, and they both smelled like mildew or something similar. There was also a loud vibrating/buzzing sound that kept me awake at night, probably the water heating system or something but it was bothersome nonetheless. Also had to wait 15 minutes at the front desk just to check in because there was literally nobody there, which should be the bare minimum. very unprofessional.
Read More
Jeffrey
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff was very nice, room was clean but TV did not work
Tonya
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice for a night
Thomas
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The curtain is missing one piece and cannot block out the light. Have called the front desk many times but no one answered.
Maria
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff was so nice and welcoming. Loved it
Aimee
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great hotel for an overnight stop
Robin
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

No hot coffee or water even though the container had cold coffee and area was not cleaned. No breakfast..but you could order it. The floor vibration from A/C. Must smell and stains on carpet. The elevator was not working some guy was fixing it…no uniform wearing shorts and his shirt was unbuttoned!! The parking lot had several pot holes, trash, and dead bird in parking lot.
Read More
Brenda
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Kids were looking forward to swimming, but the pool was closed. Wife needed to use the workout area, but it was hot and staff couldn’t access the temp controls. Also the treadmill was broke. When we woke up this morning, there was a huge wet spot from the a/c.
MATTHEW
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Great Place but the mattress suck the only problem i had
Billie
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Very long time to check in. Entrance and lobby area not clean. Hotel
Mark
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff was great. There are a LOT of restaurants near by.
Number of reviews per page
20
40