Great customer service. The people at the reception were very friendly and go above and beyond to help you with anything you need. The hotel itself is very basic, you need to ask the reception before taking a shower for warm water, and we needed to ask for a second towel every day, as we only received one towel for two people. Nevertheless the staff was very happy to help with this. The hotel is only a 15min walk from the main square, so I can recommend the hotel if you are looking for a budget option.

People were very nice, area was bad and not close to the city center. The most uncomfortable bed I’ve ever slept in.

The staff was friendly and would go out of their way to make your stay enjoyable (Theo gave an excellent service). The room was clean, but very simple. Perhaps a night lamp would have been useful. It could be noisy if you need to sleep in as there is much echo and next door, there's a daycare. The breakfast was very simple, bread, jam, juice and coffee, but you can order a few other things for a little extra. Their coffee is excellent. Walking distance to la Plaza de Armas, where you can find everything. If you want to eat for cheap, at 2 corners from there, there's a restaurant Criollon that we enjoyed.

Central to local markets one being right behind the hotel. A bit of a stroll to the main tourist area. It's main downfalls would be its location on a busy intersection with vendors constantly calling out from nearby, and a rather sparse breakfast, oh, hot water took some time to get to the tap. You should also be warned that the busy bus stop nearby can attract some shady characters. As was common with the other sites that I used in this price range, you will have difficulty in communicating if you don't speak Spanish. If these are not issues for you, the room was pleasant, the building in good shape, friendly staff. A good value for the dollar.

Staff was friendly and helpful but language and communicating was an issue. The room was a bit chilly. Good 15 to 20 minute walk to city center. High altitude made simple walking laborious. Paid a hotel tariff/tax upon checking in but discovered it was no longer required by the government and was given a refund upon checking out. Security was good since front door was always locked requiring desk clerk to let you out and in. Breakfast was very light but hot water was available anytime of the day. Again, staff generally tried to be helpful. Recommended if you are only looking for a budget price and basic accommodations.

The hotel service was extremely good. The room was really good for a cheap stay. A little noisy.

Stayed in Cusco so I could navigate (trek) exterior mountain ranges

No hay agua en la noche y menos caliente, una noche no quedó nadie en el lobby y algunos huéspedes se quedaron afuera hasta que hayamos personal dentro del hotel !! Buena ubicación.

Cómodo y a buen precio

Friendly staff, although they didn't speak much English. Hotel is 10 minutes walk from the main square and city centre. 5 minutes walk to grocery shop, 1 minute to market areas. Taxi from the hotel to airport (booked by the hotel) was 15 bolivianos (Nov 2016). There was a big gap between the window and the wall in our roomso the nights were quite cold. Overall clean rooms and common areas. Breakfast was limited to two pieces of bread, butter, jam, coffee/tea and juice.

Jättetrevlig personal, bra service och dom hjälper till när med det man behöver.

El Hostal tiene muy buena ubicación, las personas que trabajan ahí son muy atentas, ideal para transportarse a buen precio

O hotel está bem localizado (10 min andando da plaza de armas) e em boas condicoes. Quarto pequeno porém confortável com banheiro grande e novo. A internet não funciona muito bem e o café é péssimo (padrão peru), pao, margarina, geleia, cafe, cha e leite.

Bastante alejado del centro de Cusco , no poseen ni 1 solo secador para el cabello y lo peor es que no reciben tarjetas de crédito cosa muy extraña ,ya que al reservar por expedía tuve que dar mi numero de tarjeta y todos los datos en garantía.

The staff is good, especially Juan, a really nice guy! About the location, you have to walk a little bit to arrive to plaza de armas. I didn´t like the mattress. I could not sleep well. The negative point is they don´t accept credicard.