All good

Stayed here a few times. Reception are always very helpful. Waiters r v quick and efficient. The cooks are friendly. Go there for cycling so haven't used gym, pool etc. did use the spa, that was nice.

Have stayed here before. It's nice. Good for cycling. Spa is nice. Rooms comfortable. Good selection of food. Reception staff were lovely and helpful. Same with restraint staff

There were ants and roaches in my room on the third floor

This hotel was good value for money. The bed was soo comfy. My only complaint was insufficient staffing levels. Only ever one person on reception! So checkin was extremely slow and you always had to queue for a long time even to ask simple question. Jacuzzi wasn’t heated either.

Did npt have a kettle and tea and coffee in our rooms or bed side lamps due to disabilities. I have been very unwell throughout my stay The food was cold and disgusting So we went to restaurants for dinner which was difficult for me

Accessible

Lovely staff , friendly and helpful . Food fresh , plenty of choice Great cycling hotel with bike facilities to store and clean bikes.

I had a nice staff here, the staff were always friendly and the food (half board) was nice with plenty of variety. My room was smallish but comfortable and clean, and I liked that the fridge was in a cupboard so you couldn’t hear it. Playa de Muro beach is a two minute walk. They have a very small car park, I parked on the street the whole time which was ok. My only reservations about this hotel are that the walls are quite thin and unfortunately some of the guests were quiet noisy. My room was on the first floor over the bar, and although the music went off at a reasonable time you could hear loud talking until very late. The other thing is that my room faced east, which meant in October you got no sun on the balcony at all, and faced the busy main road. I expect the rooms at the back have a much nicer aspect.

Pleasent hotel across the road from the Beach. Staff were always friendly and helpful and most speak multiple languages. We had breakfast as part of our stay and options were plentiful and different most days. Really good COVID compliance in dining areas with plenty of mask wearing and alcohol gel and always option to eat outside. Pool area was clean and generally quiet. Room was slightly dated but generally clean with balcony space to sit out and also dry towels. Our balcony was on the road side and was louder than we’d expected it to be. Bathroom did not seem to have a fan to circulate air which was odd. Would recommend to friends and family.

Not sure where to start. Arrived at a very nice looking reception and I was impressed. It was nice and cool which was a welcome to the 30 degree heat outside. We came straight from the airport on the express bus that took him over an hour. The receptionist was German I believe. We had 2 people in the queue in front of us. We waited at least 10 minutes and there was no other receptionist. She finished serving the customer in front of us and we went over… There was no welcome no “how are you?” The first thing she said was “I will need your credit card to check in.” My husband and I looked at each other and thought ok… from then on there was no conversation. Nothing. It took about 2 mins, she charged me fully up front. Gave us the room key, told us the breakfast times and pointed toward the lifts. I was honestly stunned. I have never received such bad service! Our package included free welcome drinks - we did not get any. We were given a room on the first floor - terrible! Noisy and right above the entrance so we had to keep curtains drawn as everyone could see right in. Toilet room handles were broken. Shower is absolutely small- you have to keep your elbows in when washing your hair. It was claustrophobic and felt like a hostel shower. No extra shower settings. Water was overflowing so we had to use towels just outside the tiles. The pool- is tiny. Kids in the adult pool were jumping and had toys. No vegetarian option at breakfast aside from fruit.

Second visit to this hotel, reception staff very friendly, hotel very clean and well sanitised, overall happy with this visit

Lovely hotel with just a short walk to the beach, very family friendly. We visiter as a couple so We heard some kids stamping on the floor above every morning and nights were quiet but this was good for early nights and long beach days. Well located amidst many restaurants and shops. Beds much more comfortable than other hotels on our trip !

Very well located. All common areas are renovated and very nice. Rooms are clean and tidy need a little update. Just had breakfast at the buffet, options are varied and good.

Excellent hotel in excellent location, food very good slight problem with lifts , loved the hotel and also the area seemed very safe

Stayed there 3 times already. Good price, excellent location, great staff, amazing and biiiig breakfast buffet (defo one of the best in town). Massage service was a bit of a let down, defo not something worth coming back for (sorry).

The staff were very welcoming & helpful. Would definitely chose again.

Did not like the fact that the air conditioning system was not available, also extractor/vent in the bathroom did not appear to be working. Rooms were a reasonable size, clean. The bathroom was clean although had problems with very tiny ant-like bugs in bathroom & closet. Would I stay there again most definitely?

Recommended. Service, location excellent!

Small details were missed, no glasses to use in the bedroom for drinking water, broken table nearly caused an accident,