Our stay at the hotel was okay, but there’s definitely room for improvement. The staff was genuinely friendly and welcoming, which we really appreciated, but the overall service took too long and could be more efficient. The rooms could have been cleaner, as we noticed some details were overlooked. While we still enjoyed our family trip, the hotel would benefit from faster customer service and more attention to housekeeping.

Thanks a lot

A very old monastery, smack in the middle of Old Town. It has been renovated while respecting the old materials, resulting in a curious mix of old and new.

very charming

very comfortable place. very clean. services available like nice hotel should have. No real complaints. When there are functions taking place it can be noisy but not late at night. Each room could use smart television and a comfortable chair but it is gracious and comfortable otherwise. The grounds are nice, pool is good..

We stayed at the monastery on two occasions. The room we had on our first stay had a stained and dirty carpet. We asked for it to be vacuumed and they did that, but they would be far better off, tearing up the carpet to expose the wood underneath, which I expect is beautiful. On our second stay the room was clean and had none of those issues. It’s a beautiful place with very cool old furniture. The place has lots of character and is steeped in history. It felt very special to stay there.

Problemas sanitarios. El agua que llega al lavamanos y la ducha es amarilla y con mal olor. No quiseron prestar atencion. Dijeron: "no podemos hacer nada". CUIDEN SU SALUD. NO VAYAN A ESE HOTEL

Excellent

Everything wonderful

No me hospedé en el hotel, por segunda vez tuve que cancelar mis planes de viaje a este hotel, por que otra vez la administración de este me informó el día anterior al viaje, que realizarían una fiesta muy ruidosa hasta las tres de la mañan

Très bel hôtel dans un magnifique bâtiment historique. Bien situé dans le centre de Popayàn. Chambre confortable et bien équipée. Bon petit-déjeuner dans le cloître

It was a pleasant surprise in what was just a stop over on my way to Ecuador.

Rooms need some new paint. Breakfast was excellent . . Good variety. Staff wonderful

The stay itself was great, the breakfast was fresh and tasty, the parking was secured

Everything was amazing, the breakfast was really tasty and fresh

I liked everything. Convenience, location, service and quality of thr property. Thank you very much in making our short stay trouble free and comfortable

Beautiful property, loved the breakfast in the garden. Comfortable room, spacious. Would have asked for a room away from the breakfast area next time, as I was woken up by activity there early in the morning. Wanted to extend my stay but sadly was all booked up.

As a public figure I had been invited to many colonial places all around the world. For me it was ideal to stay in this emblematic hotel in this city which I picked to get away from my tv show and relax all the way. Employees and other people talking loud and working since 6 am didn’t let me sleep well. Also express how upset I was to the employees was nothing for them. Also the breakfast was finished two hours before they told me and when I asked about refilling, the employees answered me with bad attitude.

Like antique relics of town

This hotel has a peace and tranquility that is wonderful. The rooms are large and there was plenty of howt water. Could not have been happioer - and the breakfast was good too.