Great hotel, newly renovated, possibly the best scrambled eggs I've had at a breakfast buffet. Bit of confusion on check in, where my booking for two people through hotels.com came to them as one person, but was promptly sorted.

Booked a room with partial sea view and they gave the room with the garbage bin, toilet was not clean still see what happened with the previous guest used. I went ask the reception to change the room which what i booked they were very upset and act like they were doing me a favor not end there yet, there no water in the room. I just went to ask for some hot water in the morning, they ignored me at first then said no hot water, the only way to get a cup of hot water that i have to pay 15€ for the breakfast if I want to get a cup of water.

Great place.

The hotel is new and looks great. The staff is very friendly and always willing to help. We felt very taken care of while we were there. Cala Marsal is beautiful, the hotel being right opposite the beach is really convenient. It is also a short walk to Portocolom for more eating options. We used it as our to visit Porto Cristo and Cala D'or I would definitely stay with them again.

I would say this hotel is a 3 star plus but has the potential to be 4. Firstly it’s not fully finished, nearly there but still markings on the walls, rooms not completed ect ect. It’s missing amenities like tea/coffee facilities in the room, shower gels slippers, robes as it’s a spa/nature hotel I feel like this is a must have to add that luxury feel. The hotel in general is decorated and refurbished nicely. It is set in a lovely quiet location close to a stunning beach and a few restaurants and bars. The port isn’t a far walk either. Breakfast was great lots of choice and plenty of seating areas indoor and out. The pools gym and spa were great too with entertainment on daily. My room was spacious, big comfortable bed, cleaning and fresh towels were given daily. There was a bad drainage smell in my room some days a lot worse than others. Most staff were very friendly and welcoming. For the price I paid I was happy with what I got but I believe I did get a really good deal as it had just opened. I never tried the restaurant (I don’t think it’s open in the evenings which is a shame.)

The refurbishment is great and they are re doing the pool area over the winter so this is a gem of a hotel

I really liked everything, the view from my room to the mountains, vety quiet place from the sity. 2 min from the beach. Nice dining area in the hotel. 2 swimming pools, 2 gims. Everything very clean. The only think that I didn't like it was parking. Very few spots

Great place to stay

Loved this hotel.. I was so surprised how good it was looking at other people’s reviews.. all I can say is they must be picking on the smallest parts. We had view of the back of the hotel which was amazing. Sunset over the forest and mountains.. The food was brilliant, fresh grilled fish and meats every night. My kids loved the fresh wood fired pizzas.. The gym is high tech.. and spa was so good. I can’t fault this hotel one bit. Great location and the port was great we walked to the lighthouse and there amazing beaches and views along the way. Would 100% recommend. We loved it thank you.

What an absolute gem of a hotel! They really have gone over and above with the renovation, everything is like new with beautiful finishes in the rooms. Usually I love a sea view but the Mountain View at sunset was absolutely stunning! Watching the sunset go down behind the mountains, breathtaking! It has 2 gyms with all new equipment, a gorgeous sauna & steam room with indoor pool for after to relax in the evening. I loved the yoga & stretching classes in the mornings, shout out to Rodrigo for great classes & all the entertainment team for their efforts in the daily entertainment that includes so many different things which always kept me entertained. There is also a quieter separate pool away from the entertainment but the ambience is nice at the main pool.The breakfast is extensive & well worth adding to the package, I tried the evening buffet once but I do think they should at least include water in the €25 euro price. The evening entertainment is also great, from shows, to singers to dance acts, varied & very enjoyable. The beach is less than 5 minutes walk & the general area is quiet but nice restaurants in the area & in Porto Colom. I can’t speak highly enough of my experience, as a seasoned solo traveller all over the world, this is one hotel that I aim to come back to. Thank you to all the staff.

My stay at the hotel was a pleasant experience. The staff was very friendly, and the food service was satisfactory. If you choose half board, please note that drinks are not included and must be paid for separately. Although it isn't very expensive, it's something to be aware of. Additionally, there is no private beach service available, such as sunbeds or parasols, so you'll have to pay if you wish to use those amenities. Overall, it was a great place to stay in Cala Marsal if you're looking for peace and a natural atmosphere.

Had a brilliant stay here! I came on a solo trip to relax and I felt like it was the perfect place for this. The hotel and rooms felt fresh, all newly refurbished. The staff were very friendly and welcoming. I was placed in a room by the ‘quiet pool’ which was perfect for what I needed. The buffet breakfast was fab, so much choice! It does get busy, so the earlier to go the better. The only thing to point out is that the pillows on the bed were very hard. I did also order an iced latte by the pool one morning, which was more a weak, cold milky coffee with ice which cost €5.40. Apart from that, I had a great stay!

We loved it here. Yes, there are some kinks with some renovations but nothing bad like these reviews said. We had no majors issues at all. The staff checked us in around 6p in about 5 mins. The grounds are very nicely manicured. The hotel is so pretty. The furnishings are very nice and beautiful. There's beautiful tile and seating and wallpaper everywhere you look. It's about a 2 minute walk to the beach across the street. There are TONS of restaurants across the street on the beach and up the hill. (Go to organics restaurant and get a fresa mojito!) There are 3 pools- 2 outdoors and 1 inside. The large 3 circle pool can sometimes get loud. But the smaller rectangle one is quiet and very peaceful. The indoor one is in a spa area that everyone can use. There's a steam room, sauna, 3 tubs that are cold, lukewarm and hot. And then a small rectangle pool. It's a very nice feature. There are beautifully tiled showers in the spa too- not private but you can rinse off. Breakfast was great. Tons of selection of foods. We had a balcony room on the 7th floor and it viewed the pools and the beach. It was beautiful. Our ac wasn't working a couple times but they sent someone immediately to fix it both times. There's a drying rack for your clothes on the balcony also. The beach is nice. Not very natural with all the beach chairs and umbrellas to rent and the buoys in the water but it's sandy and the water itself is pretty. We absolutely loved this hotel and would definitely stay again

The place was dirty with no ice machine

A gem of a Hotel. Great location. Modern, Fresh and welcoming. Only slight downside is the check in. They need to do online in advance!

Great service, friendly and helpful staff.

Very beautiful and clean hotel, with lots of pools and close to beach.

Just ok. This hotel is not prepared as it’s in the process of a big renovation. The man who checked us in was terrible, made a huge mistake on our check in, was rude, and never apologized or even attempted to compensate us in anyway After keeping us for 2.5 hour check in process, at 11pm. Thankfully I did not see him after that. Other than him everyone was lovely and kind. Will be great once finished

When this hotel is comoleted rennovation i will deffo be back. A lot of small things that need done in room...such as no bin, toilet roll holder, do not disturb sign..Restaurantstaff very good and attentive. Food ok but no name labels. Pools all good and 2 min walk to beach

The aesthetic of the refurbishment is amazing and so lovely. However, the room was not proper completed with wires sticking out the walls and no hair dryer or shower gels I had to ask 3 times. The refurbishment was still on going despite saying to was completed in May 30th. Staff are lovely but don’t seem to resolve issues when raised.