Possibly the worst hotel I have stayed in 40 years. The linen is grey , the pillows are filthy, very low water pressure . We booked the best room and the AC was broken on the complete fifth floor had to move to the second floor smaller room. We were charged for a night we did not stay due plane delay. All in all your hotel Is terrible. The hotel smells very bad

Good experience overall

Excellent

Not good

Thank you for taking good care of my hubby!

Front desk stuff (the guy) is extremely uncooperative and has an attitude like he is doing a favor by letting you stay in the hotel.

Good at Kolkata City Center

I would be happy to return to this hotel. The location is good, with many shops and restaurants in the area.

Just a basic hotel and don’t except much. Very simple Indian breakfast and almost same every day

I could not be satisfied with the size of the room and staffs.

Hotel was clean and staff was friendly definitely will go back and recommend

The room stank of cigarette smoke. No hot water. Body hair everywhere. Permanent noise.

The booking agency that is Expedia are big cheats. We have booked the hotel for two adults and one child 10 years on the web site of expidia.On checking we were asked to pay extra for the child and we paid the same.It is very shamefull on part of Expedia. Never in life I will book through this site.

It was a very pleasant stay,hotel staff is very helpful and efficient.

My stay was good and comfortable. Buffet breakfast is very basic but enough. Room is a bit small but cozy. There was a bit of confusion with my booking which was made on Hotels.com well in advance but for some reason it was not reflecting in the bookings of the hotel! Anyway it was sorted out after 30 mins or so of waiting. Overall a nice comfortable stay. Will go back again.

Nice Hotel in a Happening area of Kolkatta and you have all shopping and bars and also restaurants etc nearby. Breakfast is bare minimum with some Toast and egg REST ALL WAS FINE

Hotel is decent, economical, and located at nice location.

Nice Hotel for a 3 star property. However i would like to say it is a 2 star hotel.Location is the best part.It is Clean.Staff have to be more polished.

This is our second stay at the hotel. Its location is perfect. Right near Park streeet, one of the most popular street of Kolkata. Room is very clean, bathroom is great, breakfast very good with great variety. The front desk was helpful but by far the least friendly we seen. You do not feel very welcome but if you can pass by this, the hotel is worth it. Actually, this year there was a very friendly person at the front desk. Now this year they had a new system with the WiFi that they need to get rid off. It was not working well. You needed to scratch a card each day and get a new code from the front desk. Quite useless system.

It was a bad experience for my family. Hotel staff made us feel unwelcomed. Rooms and corridors were dirty. AC's were not working. Food/Breakfast was bad. I have never received such a bad service. Looks like hotel is past its prime and going through a difficult phase.