Perfect on every way. 10/10!

The atmosphere of the hotel was lively and friendly. The staff always had a smile and a warm greeting at any time of the day. The smell of the salt water intensfied the aroma at any time of the day. Everywhere it was clean including the lavatories. In all, I have already recommended and will recommend the resort. It is a diamond. Bravo to all!!

Great location , easy access to downtown Funchal .. the shuttle service made it easy and convenient. The property is clean , people are friendly. The food is FABULOUS! Totally worth it , can’t wait to visit again !

The hotel is beautiful and so is the beach and area in general. Very few of the staff are nice. Most are actually mean. The food and drink are terrible. Better off eating at restaurants and having the freedom to do that. All inclusive is a waste.

Beautiful property! Excellent service! Wonderful vacation!

Management and staff of this Hotel were perfect and very attentive it made our stay so great

This place was amazing! Friendly staff, good food, proper drinks, clean room, everything. The only downside is that you cannot get drinks that are not on their menu, but that's okay they have a variety of options that were wonderful.

Just a regular resort. Nothing special

Our 25th wedding anniversary at RIU Madeira was a huge disappointment. The hotel completely lacks staff service—finding anyone to help was nearly impossible. No decent shows or entertainment at night left the atmosphere dull and lifeless. As vegetarians, we struggled to find anything to eat. Almost every dish had meat or fish, and there were zero real vegetarian options. The menu never changes, and the ice cream has the same boring three flavors daily. The chef or manager did not bother to make any effort to prepare a single dish for us!  There’s no jacuzzi! The pool hours are ridiculous: it is only open from 10 to 5, and there are no lifeguards on duty. The sauna and steam bath are also only open during those hours, so if you want to relax after a day out, forget it—everything is closed.  The staff didn’t bother to do anything special for our anniversary, which made us feel ignored and unvalued. Overall, there was no service, nothing memorable, and absolutely nothing to celebrate. I wouldn’t recommend RIU Madeira to anyone, and I certainly won’t be coming back.

We like everything

The hotel was great. Very clean and nice staff. Drinks at the bar were good and the food was okay. The buffet got old after the week. There was entertainment at night. I really enjoyed the stay and would stay here again.

Beautiful view.

With many years travel this hotel are absolutely amazing

🙂

We booked here very last minute for a 4 night stay in January. We've previously stayed at Hotel Riu in Gran Canaria so wanted to use them again. It was very good value for money and breakfast, lunch, dinner and drinks were included. I liked the fact that you could get drinks at any time so tea, coffee etc. was in abundance. The food is similar to other Riu hotel and you just have to find the "specials" for the day, e.g. fish. Staff were friendly and helped us book an excursion to see the island. Due to the time we went, there were only a few children there. Rooms were very spacious and the shower pressure was very good. The set up of the bathroom meant that water didn't go everywhere when showering. As the Sun hit the room we were in everyday, it did get hot and the air con never seemed like it could get the room cold enough. Luckily, there was also a ceiling fan.

Very clean property with excellent service. Many food options but quality could be better.

Beautiful updated property with very friendly and helpful staff

When I booked the room they gave me a discount of 35%. When i checked in they treated me like I did the booking wrong to get a cheaper price. And when I showed them my reservation and the receipt. They told me that wasn’t enough. So they forced me to pay 1280 Euros extra from what I already payed for me and my 12 year old daughter or else they would throw me out of the hotel. This is a criminal behavior. First lure you to the hotel with a discount and then when you arrive the discount doesn’t appeal. I have never been so humiliated and fooled, I never thought a big company like Riu would do this. They totally scammed me. And tried to blame me all the time that it was my fault though I showed them my booking and papers they just said they didn’t care about that. I have to pay 1280 euros extra or me and my 12 year old daughter would be thrown out.

Some wait staff very rude, no shops inside hotel, all-inclusive restaurant nothing special in taste and similar items for all meals every day! The women cleaned our room were extremely nice and did a wonderful job!

Nice property with helpful staff. Good food choices.