City Express by Marriott Manzanillo

Explore City Express by Marriott Manzanillo
8.2
Very Good
From 818 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

9.2

Service and Facilites

8.4

Traveler Reviews City Express by Marriott Manzanillo

Number of reviews per page
20
40
Top reviews
Noe
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room 209 was a terrible experience. The shower leaks, and water actually started seeping up through the floor. To make matters worse, we found a poodle in the room when we arrived. We informed the front desk, and a manager came to inspect the water, asking if we had spilled anything ourselves, clearly not the case. The room was dirty, smelled of mold, and the furniture was falling apart. They also overcharged my credit card $167 instead of the $107 I had paid through Expedia. Although they did issue a refund after I pointed it out, it felt dishonest and makes me wonder how often this happens. If you’re paying at the hotel, double-check your charges. I can’t recommend this place, and I truly don’t understand how it qualifies as a 3-star hotel.
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mitchel c
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Close proximity to everything. On the beach. Pool very clean.
mitchel c
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The beach
Asuncion
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

This property was a quick fix for another property. We were supposed to stay at that had safety and health concerns. It was OK.
Leticia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Todo muy bien , el desayuno esta muy bien
Esther
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Beach access was not available like advertised, we had to walk out from the hotel into the street to walk down the beach
John
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Comfortable and convenient!
gustavo
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Varios lugares del hotel estaban sucios, los muebles y el inmobiliario dañados
Joe
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The property is dated and could use some renovations but within walking distance of dining and shopping. No swimmable beach but a nice clean pool area. Staff was excellent even with our limited Spanish. Room and breakfast area were clean and comfortable. We had a car but could see that taxi and bus service was close by.
Yesenia
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff was friendly but not what I expected on hotel. More like just for business reasons not a tourist area
ALEX
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Good location
Cindy
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The pool was clean
Paolo
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The mattresses are rock hard. The rooms could use a renovation. Daily there was a sewer smell in the bathroom/room. The breakfast wasn’t great. The coffee was good though.
RAMIRO ALEJANDRO
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The hotel beets maintenance. A lot of broken things. Holes in the wardrobes. It looks like a very old place. In the gym the AC doesn’t work, it got super hot. Just lack of supervision.
Rosemarie C
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Good location handy to the beach and many restaurants and shopping. Super clean and the staff were great. The only problem with our stay was the children running in the halls and making noise..and Im talking about midnight-1 a.m.
Genoveva
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

It was very clean.
John
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel is on the main road and the beach is right behind the hotel. Walking distance to shopping and restaurants.
Juan
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Great location
Maria J
icon-Business Family
Business Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

It was very nice and affordable I
brent
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

I liked that everybody was helpful and it was a very delightful stay air conditioning work excellent.
Number of reviews per page
20
40