Our stay at Zhero Hotel Mallorca was interesting. On the one hand, the staff was amazingly accommodating, pleasant and helpful. On the other hand, the hotel is showing signs of needing maintenance and general updates that seem to have been neglected. (One example of this is the decking around the pool area that seems spongy in places.) The towels in the rooms were very scratchy and old. It seems like a small thing but having nice towels can make up for a lot in a hotel. There was no elevator which I didn’t note when booking. Because we were on a longer trip and had many bags, it was difficult and inconvenient to lug them up and down the stairs. For a 3 star hotel, Zhero Hotel was fine. The AC worked great and it was nice to have a balcony to dry things we had washed. This being said, we aren’t likely to stay here again.