Our stay in a double queen bed room was good but I will not call it excellent given the rent. The room did not have much place to keep our luggage. We used the floors and then walking around was a bit constrained. There was only a small stool for sitting for two of us although a small chair with back-rest was provided upon request! The staffs were helpful. Location was really excellent close to both bus and metro lines. The room was clean. Overall, I will rate is as good.

We loved the fact that we weren't in the touristy area and could walk to the train. Nice, small, quiet..and the guys at the front desk were very nice.

m

Cc

Small space, no face towels.

I booked a room in August via Hotels.com. When I came to the hotel for my reservation on 22nd of October, the clerk told me that my reservation was cancelled because of a problem with my credit card. Surprisingly my friend booking was canceled because of his credit card problem. The same hotel, the same dates and two different credit card with the same problem:)) The hotel cancelled my booking in the last minute. Later I learned that the hotel cancelled my booking to sell my room to another customer for a higher price. It makes sense but too late for me:(( Additionally the clerk (a lady) one of the rudest person I have ever met. Don't stay for a night even for free.

Room was clean but very small to move around.

Very pleasant, quiet hotel, close to metro, helpful staff who spoke English

Very bad experience. Rooms are too small. Elevator size is very small. If you have large luggage, you are in deep trouble. In spite of all this inconvenience, good thing is the staff was very helpful. Forgot his name such a sweet person, down to earth

The only good thing about this hotel is location. Other than that, everything else is not up to the stanard ... the bathroom and shower doors can't close properly, water kettle is not working, still no replacement after two service calls, receptiioist has limited English proficiency, etc. I won't recommend this place.

room carpet was very dirty , we were moved to a room with tile but so small that we had to jump over the bed to go to the bathroom. Breakfast had no eggs, it was just bread , orange juice and cereal. A lady in reception did not speak English, and she was very rude when I complained.

I booked through expedia a room for 2 adults and one child. When I got to the hotel, the men at the reception said that the room was only for two people, if I wanted my kid to stay I had to pay 14 More euros per night. I tried explaining that the reservation was for 3 people, but he started to get angry, treat me very bad, he was really mean. From that moment I didnt wanted to stay there. He yelled us that I had one hour to cancel, and that I would find another hotel. When i got the survey about the hotel, i said that the pople were mean, and said all the problem. The people from the hotel replied, saying that it was all my fault, and I was the one who did bad, because I couldt cancell, and that they were goinfg to call expedia so they woukd charge me. And that they now i couldnt find another Hotel. With this people, who would want to stay in that hotel???? Its not worth it.

Safe deposit box did not work, stairs and elevator very small

The rooms are horrible, 1st room they gave us had the smell of cigarettes and had some ashes of cigarettes on the floor, it was very filthy, 2nd room is a bit more clean, BUT WE STILL DIDNT GET THE ROOM WE BOOKED FOR, they charged us extra 28 euros for taxes???? We asked for change of room and they promised in 2 days but still nothing saying that they are full on bookings obviusly lying when you see ppl coming in and asking for room and they get one, never and ever again on this hotel!!!

Lovely hotel close to Gaitè tube station, well connected to everywhere. Gentle and lovely staff and cosy hotel. I would improve a little bit the breakfast, however I had a great time here.

We mostly liked the hotel. Fair price. Clean, great location and very quiet. Cons: small room, very small elevator and you might need it as there are 4 floors in the hotel and also very narrow staircase. We were travelling with a 9 months baby and had chosen the hotel as they advertised having a cot bed. Despite requesting a cot bed in advance, it was not available on arrival and our little one shared our bed for 2 nights. Only on 3rd night we had a cot bed. So, would not recommend this hotel for families with kids. Good for couples.

The hotel does NOT provide family rooms even though they accepted a family room booking., the rooms are very small, uncomfortable and very hot. The stairs are very narrow and the lift couldn't hold more than 1 adult person. I was not impressed in the very slightest. My family were very tired and hungry and we decided to stay. Using the facilities in the room were very limited, the showers are very small. We reluctantly decided to stay a second night only as we had a very long day touring and meeting up with other families, having no time to arrange alternative accommodation. Couldn't get access to my room as the key did not work. It took nearly 45mins to gain entry into my room. The hotel were responsible on mishandling our request for a taxi to take us to the station. Eventually arrived home in the UK, later that evening to discovered I'd left my phone charger in the room. I called the hotel the following morning to explain. They confirmed they were in possession of my charger. I requested that they post it to me and I will give them my debit/credit card details to cover the cost of postage. They refused saying I will have to collect it. I then emailed them for clarity and ease of understanding, which they just again ignored my request. I sent further emails, they eventually responded, stating they do not give in to threats! 2 weeks later they are still in possession of my charger and have failed to acknowledge my emails. WOULD YOU BOOK THIS HOTEL?

Booked a double bedroom for 2 adults and 1 child and my booking specified that we required 2 single beds,and 1 child bed,but on arrival,the room was tiny with only 2 single beds. Manager of the hotel explained that the booking went through as a double bed. He said the problem is Hotels.com sell rooms without checking how many people are in a room (occupancy).The manager finally got a mattress on a floor for my child,not ideal as the room was tiny,but tried to help. It took 2 hours to resolve ultimately. Hotel policy was non-refundable,so our options were limited. Disappointing stay.

The phone did not work, the shower curtain fell off, the hair dryer did not work and I called the clerk. He said it is not his job to fix it. It was hot and noisy. The neighbor had party all night long. It is the worst hotel I ever stayed.

Arrived late, around midnight, in the heat of summer, the room was stuffy with a slight smell of mold. No AC. One of the pillowcases had spots and a few hair, the bedsheets pulled taught but creased. A curly long black hair on the floor of the bathroom. Having unpacked, it was a bit late to ask for a change. And I missed the usual question "was everything OK" when checking out. A pity, a good and quiet location, but not up to 3 stars.