Ace Hotel Ben Thanh

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Overall Ratings & Reviews Ace Hotel Ben Thanh

Traveloka (174)
Other sources (227)
8.1
Very Good
From 174 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.0

Meal

7.5

Location

8.5

Service and Facilites

8.0

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Traveler Reviews Ace Hotel Ben Thanh

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Customer reviews
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Nurul J.
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5.8
/10
Reviewed 101 week(s) ago
The room is quite dirty and not comfortable for me.
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Phonphun P.
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8.8
/10
Reviewed 108 week(s) ago
The picture doesn't quite match the cover. The shower broke. The next day the hotel came to replace it.
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Melina Mia Lesmana
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8.8
/10
Reviewed 109 week(s) ago
I stayed there for 4 nights, they upgraded my room from superior to deluxe which I'm really grateful. The room is good, clean sheet, a mini fridge, TV, ac and wifi work really well. But my room 801, face the street and you will hear loud noise from bars around the hotel every night (if you are a light sleeper, avoid this room number). The toilet is spacious, clean, basic amenities are provided. The other thing is only double check the laundry price, they said 40,000 dong for 1 kgs but when I paid, they charge for 80,000. I only laundry 4 T-shirts and 1 pant. Maybe I misheard the price too. Ben thanh market is only 300 meters away, big mall only 700meter from hotel, mini market across the hotel. So we all good. There is no car parking spot and you can't stop in front of the hotel, you should cross the road to get a car.
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1 people find it helpful
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WEN S. W.
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8.5
/10
Reviewed 156 week(s) ago
Well not that good, the shower breaks but is still functional. The light in the room is flashing creeply.
2 people find it helpful
Jessie W.
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5.2
/10
Reviewed 188 week(s) ago
The hotel is right in District 1 but no different from a motel in the countryside. Unprofessional staff, room is super old, not clean. Booked a room for 4 people but all the preparations were only for 2 people, if you ask more, the staff is like heaven. The experience was not satisfying one bit. Never stay 2nd time!
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1 people find it helpful
tonyan
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6.0
/10
Reviewed 188 week(s) ago
small dark room, no room cleaning
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Le Thi Huynh Nhu
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9.7
/10
Reviewed 189 week(s) ago
Booked room for my friend and was very satisfied with the facilities at the hotel as well as the receptionist's service attitude, very friendly and enthusiastic to help.
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3 people find it helpful
Chau N.
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6.0
/10
Reviewed 196 week(s) ago
Wifi kém, toilet có mùi, cách âm kém, sáng sớm hàng xóm khoan sửa nhà muốn thủng màng nhĩ
1 people find it helpful
Tuan
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9.1
/10
Reviewed 198 week(s) ago
I had the most pleasant stay here. Friendly and supportive staff. New facilities with acceptable price.
1 people find it helpful
Nguyễn D.
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8.8
/10
Reviewed 198 week(s) ago
The lady at the front desk is super cute, with the price of the room in District 1 compared to the good quality of the room when I was in a room for 2 people divided like zay. There are enough facilities, you can upgrade to a higher priced room with a bathtub. The hotel has a variety of rooms, so there are many options for your pocket.
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5 people find it helpful
Nguyen D. L. K.
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8.5
/10
Reviewed 199 week(s) ago
The room is quite old and acceptable in the price range
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3 people find it helpful
Nguyễn D.
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8.5
/10
Reviewed 199 week(s) ago
The hotel owner is super lovely, enthusiastic service, the room has enough amenities compared to the price. Will book again.
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3 people find it helpful
Nguyen T. V.
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6.5
/10
Reviewed 200 week(s) ago
Reception at check-in keep forgetting, remembering.
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truong t. h. t.
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8.5
/10
Reviewed 203 week(s) ago
comfortable, clean, reasonable price, facilities near the center.
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Thuy D. N.
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9.4
/10
Reviewed 237 week(s) ago
Phỏng nhỏ nhưng mọi thứ rất hiện đại, dịch vụ và nhân viên nhiệt tình, nếu mang xe máy theo thì khách sạn không có chỗ để xe qua đêm phải gửi xe máy ngoài.
1 people find it helpful
Thi Q. T. P.
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8.8
/10
Reviewed 240 week(s) ago
The room is lovely, clean, each bed is a bit soft for the price. Next visit will continue at this hotel
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2 people find it helpful
Nguyen T. H. Y.
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8.8
/10
Reviewed 241 week(s) ago
The room is clean, the staff are friendly, the price is too reasonable for the price. Convenient location in the center. Reasonable when traveling
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1 people find it helpful
Hong B.
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9.1
/10
Reviewed 241 week(s) ago
Phòng tốt, nội thất mới trừ điều hòa cũ hơi kêu, vị trí thuận lợi để đi bộ đến các điểm du lịch ở quận 1.
1 people find it helpful
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Chung P.
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6.9
/10
Reviewed 241 week(s) ago
The hotel does not have parking in the evening. Must be deposited at the beach a few hundred meters away. Quite inconvenient. In the morning, someone watched. Going to this hotel, then we will have a meeting at noon. Overnight meeting with no parking space. Haha 😆. Book but not in.
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1 people find it helpful
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Dinh h. V.
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6.0
/10
Reviewed 254 week(s) ago
The room is small, the mattress is too soft, Xach will be temporary. There is a motorbike ride but you do not have room to pay 30k / 1 night separately. Get the position of common mind.
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7 people find it helpful
Accommodation's Reply
28 Jan 2021
Dear Brother! On behalf of the hotel, thank you for your feedback. The hotel will absorb its comments for better improvement. As for the parking section, because the hotel does not have a parking space, there is a specific description in the description before booking for your reference. At the same time, the arising of the parking fee is due to the needs of the guest, so the hotel arranges a security to send me and the parking fee has to notify you in advance, but there is absolutely no situation that the hotel requires guests to pay! Once again on behalf of the hotel he apologized for his unsatisfied experiences! And thank you very much sir!
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