Area very Spanish which we liked . Apartment spacious but drain smell in bathroom.We bought some air freshener No "beach"amenities and pool was dirty and cold.

I had a very disappointing experience at this hotel, and I feel compelled to share my concerns. First and foremost, the pool was absolutely filthy. It was clear that it hadn’t been cleaned in months. The water was murky, and the surrounding pool area was equally disgusting. This was a major letdown as I was looking forward to relaxing by the pool, but instead, it felt like a health hazard. To make matters worse, the so-called “relaxation area” was in the middle of a building site. The constant noise of drilling all day made it impossible to unwind. I spoke with the hotel manager about this, but his response was dismissive, saying it didn’t matter because the construction was on the other side of the fence. As if noise can’t travel through a fence! It was beyond frustrating. On the other side of the pool, there was more construction, and to top it off, portable toilets were right next to the fence. The smell was unbearable, and it was extremely off-putting to try and relax next to these facilities. Additionally, I chose this hotel because they advertised themselves as “dog-free” due to my allergies. However, there were dogs everywhere—some even in the lobby. When I complained to the reception manager, he rudely explained that some guests live there permanently and are allowed to bring their dogs. That’s fine, but you can’t advertise yourself as a dog-free hotel and then disregard that policy! Overall, the customer service was horrendous, and my stay was far from relaxing.

DO NOT STAY HERE! The photos are lies. This place is awful. The fountains are empty. There is construction everywhere, not just at the restaurant that burned down, but all through the halls and rooms. There is no view of the ocean because construction fencing surrounds the pool area. There is exposed wiring in the hallways, splattered paint on the walls and floors, painters tape left all over the place, broken floor tiles, cracked concrete, the list doesn't end. The pools are disgusting, they're never cleaned. We woke up covered in dozens of bug bites. There's a reason they don't offer refunds. They know they can use their photos to get you to book the place and that once you arrive you will want to leave. But they have your money and that's all they care about. We couldn't stay and left for another hotel and just ended up eating the cost of 2 hotels. It was probably cheaper than the medical bills we would have had if we had stayed at the Ona Alborada Apartments. WORST PLACE EVER.

Very nice room. Looks like freshly renovated. Staff very friendly. They recommend us lovely restaurant.

On arrival on a Sunday the apartment was comfortable, clean and newly decorated. I was a little disappointed that I had to pay an additional daily fee for use of the safe but it was not an excessive cost but considering the cost for 5 nights I felt it could have been included. Unfortunately after my comfortable first night, I was woken up to pneumatic drilling immediately outside my balcony at approximately 8:30am, this continued for the full 4 days between just after 8am most days until 5pm. For respite I tried to get some peace and quiet by the poolside only to find there was a digger and other construction equipment rebuilding the old restaurant and bar area. The noise certainly did not provide a relaxing holiday environment, whilst I understand that works have to be done, there had been no mention of this on booking, or when checking in and even though I raised my complaint with the front desk, they did not appear to take my concerns seriously and only offered a free towel exchange and a late check out, neither being of use to me. So disappointed as it could have been a lovely break.

I wasOk. but i like to be on the las america area is most nices by that beach,

Lovely room, much bigger and nicer than we had expected. Cleaning only every 7 days - we were there for 5 nights and a change of towels/bins emptied in that time would have been nice, but not the end of the world. Great pool and central location. Hope to return!

Very nice place ...but lockers for your luggage come on and 2 euro .. Bit dated in places

I was very happy with the room and it's position and generous balcony. It was bright and fresh and clean. The pool and surrounding outdoor area also very good. The reception and cleaning staff were helpful. Also the location of the hotel was very good. On the downside, I was disappointed at the number of add-on charges for using room safe, beach towels hire, storing luggage. Also a bit disappointed that on arriving at 2:30pm the receptionist didn't check to see if my room was ready and I was just told to return at 4pm the official check in time. The only other issue was unreliable wifi but when reported it was sorted out very promptly. Overall I enjoyed my stay and would stay there again

Great location on Costa del Silencio very nice modern room good facilities friendly staff

from the outside, the buildings appear that they had their best timesnlong over; inside, the corridors and rooms are nicely refurbished, room was spacious with comfy beds and spacious terrace with nice views; towels are only changed once a week (unless paid for early exchange), same with housekeeping, so it's ok for a short stay but would not recommend staying loblnger than a few days; the area is very quiet so not ideal for families with kids that would like some more fun

This our second stay here and loved it both times. The staff are great so helpful nothing is too much bother. Would defiantly recommend the pool was great the room is comfortable and has smart tv’s in the living room and bedroom

I liked my room. Clean, modern. I loved swimming in the seawater pool. I was woken up a couple of mornings with drilling and hammering nearby in the building. The area around the pool is a bit dated and in some places a bit unsafe.

The only reason I'll take a star off is that cleaning should be done at least every other day, towels should be changed every other day, well, include that in the price! Overall, the location is great, shops and a bus stop are within walking distance, and there's a laundry room literally around the corner. Very nice staff, we had a late flight and we could leave our bags in a locker at the reception. 🌸

The Pool Bar is currently being renovated, but we didn’t really require that service on our two night stay. The Pool Lifeguard however, was an absolute star. He came and assisted me with the sunshade, and was rushing to help people into and out of the pool, was cleaning with the scoop etc, I never saw him just sitting. All Reception staff were polite, friendly and chatty!

It was great

The pool was amazing. Biggest pool I have had at a hotel. The room was very modern and nicely furnished and had everything we could need for our stay. The shower head was a little broken and wouldn't stay up unless you had the water at the perfect pressure but it was fine. The staff were all very friendly. There is no room cleaning/towel replacements unless you are there for a week which was fine for us but just to be aware of. And also no air con anywhere in the building. It is also among residential apartments.

Overall it was good however, very disappointed with the all-inclusive advertisement eventhough the restuarant is under construction.

Good

The hotel is all that is left of the previous resort of Ten Bel. Whilst some improvements have been made there is still some way to go.