Convenient, efficient service and very clean

Overpriced, and badly managed. Steam room stinks of mold, food is inedible, air con barely works, and there are never enough sunbeds. Staff are slow, unhelpful, and ignore complaints. Gym has no water, towels, or cleaning supplies. On 10-08-25 they even threw a private pool party for straight outsiders, forcing paying guests out — totally unacceptable for a gay hotel. Everything is an extra charge, not even a free coffee. The only good thing? The cleaning staff. Do yourself a favour and stay anywhere else.

Great week

Poolside entertainment great fun. Breakfast and lunch menu good value. The barmen hard working and always friendly. The new massage therapist is fantastic. Not the normal hotel massage guy. Real deal therapist. Booked more than once

Not the best facility but still okay. Close to main attractions, walkable and easy access.

Relaxed and not far to facilities around the resort

The hotel is pretty old and expensive for what you get. The pool closes at 7 pm even during summer when weather is pretty hot. You are charged for everything even cofee at your room. No ambiance or activities during evenings.

The details are looking tired like doors in kitchens and lifts etc. Also felt like the mini bar offering was too much occupying half the fridge and on the table also. A great hotel in general cannot fault the cleaners. They was fast at cleans and to a massively high standard changing anything without question that was remotely used in any way.

Good location, comfy rooms, nice pool area. Could do with a new wallpaper to brighten the rooms and few extra plugs sickets/new fixtures.

Excellent location!

Overall a pleasant experience but they try to add so many extra charges that seem unnecessary. Water is 4 euros per bottle and using the safe in the room is 3 euros per night. I’ve stayed in many hotels and I have never been to a hotel that charges for these. Everything else is great. Very nice atmosphere and beautiful pool/terrace. Location is great, near Yumbo centre.

This was the second time that I have stayed at this property. It has a wonderful location; 5-8 minute walk to the Yumbo Centre. The pool is fantastic. Housekeeping let me sleep in every day, and were very helpful when I needed extra amenities. The front desk staff was always friendly and able to help answer any questions. I will definitely stay here again!

Regular visitors to Axel Maspalomas, and every year it’s as good as we remember! Brilliant staff at reception, the pool bar, and the cleaners. Always an absolute pleasure to visit. As ever well done Axel Team! We will be back soon.

I have stayed many times at Axel Beach and is always enjoyable. While you do pay a little more compared to other hotels nearby; the room are clean & spacious and the pool area is friendly and relaxed. The staff are very friendly, especially Javier in the Pool Bar. I would recommend Axel Beach to anyone within the LGBTQ community.

Lovely hotel in good location. Nice pool area stuff super friendly. Kitchen hob needs replacing IT IS VERY OLD. Beds very comfortable, rooms big. Shame you need to pay for your washing up liquid free in all the other hotels, first water of water should be free. Lovely to have new coffee mashine in the room shame welcome capsule not free like in the other hotels.

All the staff were excellent. The property was lovley My stay was ruined by a Hen Party. They were extremely loud, drunk, and didn't care about the other guest's. I was dissapointed that Hen Partys were allowd.

Great hotel, mainly catering to LGBTQ+ travellers, but as they say, they are hetero friendly too. Breakfast is always excellent. A good sized pool with a jacuzzi on the side. Slightly let down by the hotel bar shutting at 18:00, but I guess it made sense with Yumbo just round the corner where all the nice bars are in Playa del Inglés. Would love to stay again.

It's a little dated but looked after and the staff are amazing.

Great hotel. Very clean, staff is excellent. A little old but well kept and only adults. Perfect stay!

Great place to stay and relax