The property is well-maintained and clean. Although my room wasn’t the most visually appealing, it was tidy and properly kept. The breakfast staff were exceptional—friendly and welcoming to all guests. Overall, the service was satisfactory for the majority of my stay. However, I encountered an issue with the transportation to the airport. I was initially quoted a fare of €80-90, but the car service arranged by the hotel charged nearly double that amount. When I contacted the hotel to inquire about this discrepancy and seek assistance, I was told that I should resolve the issue myself, as "we don’t own the taxi company." This response was disappointing, especially since the transportation option was recommended by the hotel. Given this, I would not consider my experience reflective of a four-star standard of service.

Really nice hotel and the breakfast was so yummy. Clean and fresh , workers also so nice

Extensive exterior refurb meant lots of scaffolding and the breakfast room looking over the ruins was closed which was disappointing. Standard room with single beds pushed together which isn’t ideal. Air con was excellent as was breakfast. Shower was at best functional, needing a soak in limescale remover to unblock the head. I would stay here again but would consider an upgraded room.

The staff was friendly and polite

Booked a quick trip to Pompei and this hotel was excellent!

I would like to start off by saying this is a bait and switch. Portion of the room an are done so me are fun down. We were given a room that did not lol like the one we made a reservation for. Up on arrival, t hey switched our room. I felt targeted and not appreciated. The view was over looking steel ledge wh I h was not part of our original reservations. I at very sad to be treated with such disgrace

Nice hotel right next to the ruins.

Clean, great staff, excellent location to restaurant, local ruins, very safe,!!

Pleasant stay, good location.

Muy burn cervicio enables y con facilitate para las tiendas y res taurantes

Very helpful and kind staff. We’d definitely recommend it.

Location was ideal for archeological site entrance. Close to restaurants. Hotel had scaffolding around. Room was average clean. Breakfast was okay nothing special just basic.

Stayed at this hotel for its location to one of the entrances to Pompeii. Its absolutely ideal for this. Lots if restaurants in the area. The room is clean and functional and the staff are polite and friendly. Got A/C in the room which is great

Very friendly staff, ideally situated across the road from the entrance to the pompeii ruins. Breakfast provided was good, hot food and cold. The manager was in the breakfast room each morning greeting the guests- a nice touch. Would highly recommend

Great breakfast.

Sewage smell near exit to parking lot OVERWHELMING....and this is only end of April, can't imagine summer. People looking for a good bang for your buck, should try Corallo Restaurant or Zi Caterina down the street toward the the Shrine of Pompeii. Double the amount of delicious food, nice family people and much less cost than hotel restaurant. If you are business customers as we are, water should be offered in the hotel for a 7 day stay, not get berated at the hotel restaurant for bringing our own new bottle from the 6 pack we had to buy from the grocery store. Do the math for 2 people if having to purchase water from the hotel or on the street. Breakfast staff outstanding gracious and cordial as well as front desk staff. Some healthier variety at breakfast would be splendid. Cucumbers, fruit salad, grain salad, oatmeal, healthier cereals like muesli would be a great changeout. The room cleaning staff were very accomodating about working around my work-in-the-room schedule.

Modern room- cold AC. No shelves for bathroom bags however. Good, secure parking. Breakfast a little slim, but this is Europe.

Made a mistake booking the economy room and that was not good plus outside there was scaffolding so maybe they were preparing for the holiday season. In the evening a private party (Monday night) was so loud it kept going until after midnight and the hotel did nothing to try and restrict the noise level so in my opinion they didn't care about the guests. This was not what we thoight it would be so never again!

Rooms were clean. Location was excellent for walking to the ruins and around town. It was quite loud, other guests could easily be heard when walking through the halls.

Fabulous decor, superior view, good breakfast, close to entry gate of ruins, overall spectacular hotel highly recommend - 5 stars