It’s a ok hotel

If you’re looking for a place to sleep with the friendliest of staff, this is it. This place has no frills. Knobs were missing in the closet, no where to hang your towels…but the staff were amazing. So accommodating, cared for you as family. Would highly recommend this place.

Hotel Poma has very good transport links, the staff were friendly and welcoming :). The room was kept clean while we were out. Finally the bed was comfy and generally a great place to stay if you want to be close to everything.

Location and convenience.

It was a nice room. The bed was very comfortable. The shower was hot and had good pressure. The biggest complaint to speak of is that the elevator is very slow. You literally can walk up faster to the top floor and back down before the elevator makes it to the 4th (top) floor. The walls could use some paint and a larger TV would be nice. Otherwise, a great stay.

Dreaded prior to arrival because of the reviews However the hotel was great for the money! Staff were very friendly and helpful! Would stay again!

Not what was pictured. This doesn’t qualify as a hotel, it’s more of a motel.

No door in shower. The water is coming out everytime you shower. It’s wet all over the floor. And AC doesn’t work, it’s broken and it’s 95 degrees in Italy when we went.

Good place to stay short term as an inexpensive option. Close to metro and bus stops.

Extra charges like parking and AC.We paid 58 Euros extra for these services that we already paid on the website.Broken bathrooms and dirty.They charged city tax for the kids.(YOU ARE NOT SUPPOSE TO CHARGE CITY TAX FROM UNDER 18 YEARS OLD). We want our money back!

Avoid unless desperate. Staff is surprisingly friendly, but everything else is broken or outdated.

This is the worse place we ever stayed with my family I never recommended even to book this place specifically who are traveling with kids there was two guys at the reception they don’t know how to talk to a customer and they were very rude acted like thugs ,when I get there room air conditioner was not working and when I inquire about it they they said it broken you you have to stay with out it and it was very straight forward answers and he didn’t even give us any solutions that day Italy temperature was 34c and in that hotel room bathroom cubicle has no door and dirty bed covers terrible condition ,I think they are using that hotel for different purposes please don’t go with your family

Was not as clean per all previous reviews, room was extremely tiny that we could not open two luggages as there was no space. Seemed to be ran by a few men, who alone were extremely helpful with us and answered all of out questions and were very kind to us despite the circumstances.

Myself my son , best friend & her son booked this hotel out of desperation (our booked apartment cancelled on us just as we landed in Milan ) it was a 48 hr trip for my sons 21st birthday , Ac Milan we’re playing at home and this hotel was the cheapest we could find and not too far to travel from central Milan . The man on reception was abrupt & rude and we paid the tourist tax . There was a tv in the room no remote , the bathroom was horrendous , broken shower door , rusty towel rail , broken toilet flush which made noise 24/7, we were left 2 towel packs even though there were 4 of us . The light next to the bed was broken and uncovered . The beds were made but the actual pillow had blood on . On return to the UK I asked for a refund but was told I didn’t meet the cancellation requirements , which made no sense at all . I would still like a full refund And I reccomend to any one with children DO NOT book or anyone in general So disappointed

Multiple parts of the room were damaged. - Door handle fell off - missing half of the shower door - shower and sink just had a hole rather than a proper fitting - we had to ask for the aircon remote at reception and then the aircon kept having an error. We turned it on 20 times during our single nights stay. The entrance of the property was ugly and dark and the flags on the photo were nowhere to be seen. The only good thing about this place is the nice staff and the cheap price.

The bathroom has molds/mildew on walls, tiles and grouts. We had to wear slippers/flip flops every time we use the toilet and even while taking shower. Not good for respiratory health.

The room was too dark and we could not open the windows. We were asked to pay €15 for the air condition, only supposed to be €5 as it says in Hotels.com. The air condition was not working, it was stuck at 28 degrees, it was very uncomfortable to sleep specially for my 3 yrs old niece. The male Receptionist was very rude and was shouting, almost threatening - a terrible customer service! We had to leave the key at the reception every time we we out. Wifi was not free in the room, only in the small reception. This hotel is not a 3- star standard. I paid £100 for the room inclusive of city tax and air condition, no breakfast - not worth it!

Staff threatening behavior. No air conditioning, no parking, rooms smell, unsafe

Not a welcoming staff, the place is too dark and old haven't been remodeled in some time, air conditioning is charged extra if you need it, I would say the only pro is location. Not family welcoming.

By far, the worst hotel I’ve ever stayed in