Excellent location, comfortable room, good shower!

Room was more dated than pics show. Didn't like walking on floor of room barefooted.

Wonderful staff

This is not the property’s fault but Expedia’s fault. They had false advertisement regarding a bathtub, crib availability, and the picture showing the incorrect room!!! Once we checked in, we asked for a room with a bathtub and crib for our baby and they told us they don’t have either! And i couldn’t cancel at that point

Convenient to River Street and City Market. Elevator to River Street. It was a family vacation. Valet was excellent. We took advantage of both restaurants and Rooftop lounge. Food and service were excellent. The only thing would be a mini fridge in the room.

The bed was comfortable and the shower was good, but our room smelled terribly like mold and the floors were covered in dirt and debris. I had a hard time sleeping in the comfortable bed due to the very strong mold smell. I ended up with a headache and stuffy nose from it. The floors in our room were so dirty, we had to wear shoes or slippers the whole stay. Piles of dirt around furniture and in corners and a full covering of dirt, glitter, and other stuff clearly visible on the uncleaned/mopped floors. I paid extra for a river view king room and our view was of trees out of a very dirty window, not much of the river could be seen. The pictures will make you think you are getting a small balcony or a great river view, but that is not so in room 319 or I would imagine most of floor 3. The double tree was much nicer. Parking is also a nightmare on a weekend, so keep that in mind. Would not stay again.

Awesome place. Our view from the balcony was wonderful. From the valets, to the desk staff, to the cleaning staff everyone was very friendly and went out of their way to accommodate us. My only negative was the floor in our room was sticky, it seemed to need a thorough cleaning.

Conveniently located. Staff very friendly. Roof top restaurant-NEST was excellent. Things I didn’t like-room smelled old or musky. No mini fridge in room. River St entrance closed after 11.

Do not stay here. It is musty and dirty, and they allow non-patrons to come into the lobby to harass patrons by asking for money. The floors in the room were sticky, and the elevator smelled bad. The general manager is rude. If this is how you people run a business, I cannot wait to see how long you will be around. The guy at the front desk was friendly. Stay at Hotel Bardo instead.

Great place to stay.

We had a great time and were thoroughly pleased with the Cotton Sail. Everything was just as we booked it. Concierge was very helpful, front desk took care of us and “Tru” the valet became a friend. Perfect location right between old and new river street. Had a room with a French balcony overlooking the river just like we wanted and we will definitely come back.

The best option for parking is the public parking garage across the street versus $45 a day for valet. This property does not have a swimming pool.

I arrived to wait for a valet that was five feet from my car, watching me load up and carry all my things do nothing and when my hands were full, I had to put things down to hand them my key. Check in was great but the rooms are dumpy, and loud based on location. Oh and there is a profound lack of insulation so not only do you get street noise but noise from everything else. Skip it.

The Cotton Sail is in a great location, if you stay, try the River House restaurant downstairs! The staff was friendly, the rooms clean, and the location was terrific! Parking will cost $45/night in valet so plan on the extra cost, but the convenience made it worth it. This is a short 25 minute drive to Tybee Island, and an easy 5 minute walk to the market place. I would definitely recommend a stay!

Housekeeping was so poor. Rooms were dirty, there was no service and when the housekeeper came in, all they did was empty trash and left their own hair in the bathroom. Didn’t refill coffee offerings, etc. beautiful hotel and comfortable beds. Housekeeping is ruining it for them.

Had issue with directions getting to the location! Other than that.

Beautiful river view from our room & rooftop bar. Hotel located close to everything in historic district. Staff was wonderful & helpful. Highly recommend.

Within walking distance of everything. The riverview room is nice but not enough bathroom counter.

We always visit Savannah at least once a month and normally stay at Hilton properties because they always are nice, clean and customer service has always been good. We decided to try a different location and booked on Hotels only to find out Cotton Sail was also a Hilton property once I checked in. They were kind enough to add my Hilton Honors to my check in since I am a Diamond Member. That is where the good STOPS!!!! The rooms were extremely small, but nice. We laughed and made the best of it, and after my wife got a shower we realized AC was not cooling. I went downstairs to state it wasn't working and they offered to change our room. That was extremely sad being we had to unpack everything just to make space in our room, but we decided to go ahead and move rooms on the same floor. I asked for a key to the new room so we could just walk our stuff unpacked to the new room and the once nice and sweet lady that checked us in turned down right mean. Stated that was impossible to have keys to two rooms and that she would have to be there to watch us walk out of the room with all our packed luggage and move to the next room. I was dumbfounded by her change and the lack of customer service. Why would this be an issue!!! I told her if we had to pack all thing back in our luggage I was moving hotels completely. So within an hour we checked out and left. Hilton needs to address attitudes and customer service with this individual or remove the Hilton stamp on this property

Wonderful front desk and lovely valet. Condition of room was horrible. Paint spatters on furniture and fixtures. Floor dirty. Dirty linens stained duvet and bathroom condition was very dirty. Super expensive and not worth the money. Reserved a river view and not honored. Horrible stay. Hard to believe a Hilton Tpaestry.