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Brown Bean Hotel

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Overall Ratings & Reviews Brown Bean Hotel

Traveloka (400)

8.3

Very Good

From 400 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.2

Meal

7.9

Location

8.6

Service and Facilites

8.2

People often mention about Brown Bean Hotel

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Soundproof (8)

Surroundings (6)

Ambiance (6)

Distance to City Center (5)

Room Space (5)

Accessibility (4)

Staff Friendliness (4)

Bathroom (4)

Bedroom (3)

Check-in/out Time (2)

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Traveler Reviews Brown Bean Hotel

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Customer reviews

L***n

Transit

8.7

/10

Reviewed 2 week(s) ago

Affordable hotel. So it does not require luxurious facilities. But the bathroom is dirty. The cup holder on the day of bathing is moldy and exploded. The staff is cheerful and enthusiastic. There are many restaurants near the hotel.

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Le Thi G.

Business

8.2

/10

Reviewed 3 week(s) ago

The staff from the receptionist to the cleaning ladies are all very nice. There is a service to rent by bed and private room. Nice location and convenient service.

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1 people find it helpful

Accommodation's Reply

20 Nov 2025

Dear Valued Guest: Thank you very much for your positive review. We appreciate that our receptionists and room service staff were friendly, welcoming, and helpful. We are also pleased that you enjoyed our dormitory and private rooms, our convenient location, and the amenities our hotel offers. We look forward to welcoming you back soon. Thank you!

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Verified Traveler

10.0

/10

Reviewed 4 week(s) ago

Enthusiastic and dedicated tour guide

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Verified Traveler

6.8

/10

Reviewed 7 week(s) ago

This apartment is only suitable for teenagers, because the design and layout are not suitable, from color to objects.

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1 people find it helpful

Verified Traveler

8.3

/10

Reviewed 11 week(s) ago

No special services.

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L***e

6.5

/10

Reviewed 18 week(s) ago

Staff: ok. Room amenities: broken wardrobe, can't be pulled out, no iron. Location: ok. Room cleanliness: bathroom smells like sewer, really bad. View: ok view of the avenue. Super bad soundproofing. Check-in time is super slow, no support for guests. When checking in, the floor was still wet.

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2 people find it helpful

L***e

8.2

/10

Reviewed 18 week(s) ago

The bathroom smells like the sewer. The check-in time is too long, not convenient for customers. The check-in time was long ago, but the floor was still wet when checking in. The room amenities include a broken wardrobe that cannot be moved over, and an iron missing. When asking the receptionist, they said the previous guest used it and it broke, so it was not convenient to lend it.

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2 people find it helpful

V***u

5.7

/10

Reviewed 19 week(s) ago

- 2-star hotel but no parking space, asked receptionist where to park, they just sat there and pointed, didn't know where to park (I'm a provincial guest) - No free drinks, everything is in the fridge (must pay extra if drinking) - Room soundproofing is extremely bad, very noisy.

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2 people find it helpful

Accommodation's Reply

01 Aug 2025

Dear Ms. V***u, Thank you for taking the time to share your opinion about your stay at the hotel. Regarding the parking issue, as soon as you arrived, the receptionist **provided you with enthusiastic and direct directions, not just standing there but going out to the area to help you determine the correct parking location according to regulations. After you agree with the instructed plan, the check-in procedure will be carried out. In case you feel uncomfortable or unsatisfied, the hotel is always ready to support you in canceling the reservation at that time. Regarding drinking water, the hotel has prepared mineral water in the minibar with clearly listed prices. The receptionist is also always ready to support you if you have additional needs. We are sorry if this experience did not really meet your expectations. The hotel would like to take note of your feedback to continue improving the service, and hope to have the opportunity to welcome you in the future with a better experience. **Best regards,**

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ĐT

Đỗ Trần P. T.

Staycation

9.4

/10

Reviewed 20 week(s) ago

verytttokkk the soundproofing of the room is a bit poor! People walking outside can hear the sound of slippers 🥹 otherwise it's okkk the staff is friendly and cute the hotel is also very nice the air conditioner is very cold. In the morning there will be staff to clean the room very well if you give me a tip I will still stay here

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Tuấn T.

10.0

/10

Reviewed 26 week(s) ago

Great friendly location close to the center

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H***h

Staycation

9.1

/10

Reviewed 28 week(s) ago

I ordered it for my sister so I don't know how it is, but it seems okay. I went up to see it and it was cool, clean and airy.

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3 people find it helpful

Tran

Business

7.4

/10

Reviewed 32 week(s) ago

Very ok next time will come here because it is very beautiful

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1 people find it helpful

Accommodation's Reply

10 May 2025

"Thank you so much for the compliment! Glad to know you enjoyed your stay and had a great experience. We look forward to seeing you again!"

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kubi p.

Staycation

6.4

/10

Reviewed 36 week(s) ago

Poor soundproofing, the female cleaning staff makes a lot of noise in the next room and talks very loudly, have stayed many times but now it's bad

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3 people find it helpful

Accommodation's Reply

05 Apr 2025

Dear Guest, First of all, we would like to sincerely apologize for your experience this time not being as expected. We are sorry to hear that the soundproofing and noise from cleaning the room affected your comfort. We have noted your feedback and will work with the housekeeping department immediately to correct the working process, especially to limit noise and keep guests quiet during their stay. The hotel always appreciates your trust and your return visits. We hope that we will have the opportunity to serve you better in the future. Sincerely,

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BUI T. K. V.

10.0

/10

Reviewed 43 week(s) ago

I have stayed here many times, the room is ok

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2 people find it helpful

N***c

Business

8.7

/10

Reviewed 55 week(s) ago

Staff is enthusiastic and friendly. Reasonable price. Small room, very bad soundproofing, bathroom smells a bit. Hard mattress, low pillow, hard to sleep

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4 people find it helpful

V***g

10.0

/10

Reviewed 57 week(s) ago

hotel in Helio area, friendly staff. Around many local eateries and drinks. Clean rooms. Lockers available.

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3 people find it helpful

Nguyen T. H. N.

8.3

/10

Reviewed 60 week(s) ago

The hotel is okay, cheap price suitable for the quality

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6 people find it helpful

T***i

8.8

/10

Reviewed 68 week(s) ago

Good, near the center, convenient to travel

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2 people find it helpful

F***N

5.4

/10

Reviewed 74 week(s) ago

So much mosquito all night and it was small box to sleep and mattress in the box wasn't good.

2 people find it helpful

L***e

Staycation

6.6

/10

Reviewed 78 week(s) ago

I've stayed in a dorm room before, but the layout of the dorm room is quite mysterious. I slept on the 2nd floor, inside, it felt like a matchbox, probably only suitable for sleeping, but if you don't want to be hot, you should sleep with the curtains open. go out. What I like is that it's quite quiet, people are extremely aware. But if I were to go back, I probably wouldn't.

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3 people find it helpful

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