Dear Robert Cullen, Thank you for sharing your recent experience with us on the Traveloka platform. We appreciate your feedback and apologize for any inconveniences you encountered during your stay. We regret that you found our hotel to be old and dated. While we continuously strive to maintain a comfortable environment for our guests, we understand that perceptions may vary. Regarding your concern about credit card payments, we'd like to clarify that guests typically pay fees online in advance through Traveloka, and we apologize for any confusion regarding this matter. We are deeply sorry to hear about the incident with your car in our underground car park. Please know that we take this matter very seriously and are actively working to find solutions. However, we must acknowledge that resolving this issue may take time, and we appreciate your understanding in this matter. As a precaution, we would advise guests against bringing their cars until a solution is found. Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. Your feedback is invaluable as we strive to improve our services for all our guests. Warm regards, Highfive Hotel