Dear Khun Tanutcha, Thank you for your recent stay and your feedback. We do apologize that there is some situation made you feel negative. Whlist we respect your view, we would like to confirm that our staffs are willing to help all customers as many as they can. Again, I am regret that we had failed to offer you the renowned De Chai service, I hope that you will be able to look at your experience as an isolated incident and that you will give us an opportunity to reassure you of our commitment to serve you properly and to make amended during a future visit. Kind regards, Wallop M. De Chai Oriental Nimman