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Pangeran City Hotel

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Overall Ratings & Reviews Pangeran City Hotel

Traveloka (5,769)

Other sources (5)

8.2

Very Good

From 5,769 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.2

Meal

8.1

Location

8.4

Service and Facilites

8.2

People often mention about Pangeran City Hotel

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Bedroom (100)

Staff Friendliness (94)

Room Space (91)

Distance to City Center (90)

Ambiance (87)

Bathroom (76)

Taste (71)

Check-in/out Time (65)

Hotel Area (63)

Surroundings (61)

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Traveler Reviews Pangeran City Hotel

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Customer reviews

D***a

Staycation

8.8

/10

Reviewed 3 week(s) ago

The room was nice and I could watch Netflix comfortably. I booked twin beds, but unfortunately, the other bed smelled a bit. It smelled like damp fabric that hadn't been dried in the sun, and it had a musty smell, making it uncomfortable. But other than that, everything was fine.

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Accommodation's Reply

16 Dec 2025

Thank you for your review and feedback. We apologize for the inconvenience caused by the musty smell in the linens. We will contact the relevant department directly to prevent this from happening again. If you experience any discomfort during your stay at our hotel, please let us know immediately. We are happy to assist you. We wish you good health, Sis.

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R***a

9.7

/10

Reviewed 3 week(s) ago

Strategic location, very friendly service

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Accommodation's Reply

16 Dec 2025

Thank you for your review. We hope it will be helpful for other guests. If you have any problems with the hotel, we are always happy to assist you. We wish you good health and a pleasant stay at our hotel. Thank you.

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Ayu F. A.

Medical

8.7

/10

Reviewed 3 week(s) ago

The staff are very friendly, especially the security guard 👍

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Accommodation's Reply

16 Dec 2025

Thank you for posting a review. We hope that your valuable feedback will be helpful to other guests. We appreciate your choosing our hotel. If you experienced any inconvenience during your stay, please let us know immediately. We wish you a pleasant stay and good health. Thank you!

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Verified Traveler

10.0

/10

Reviewed 4 week(s) ago

The hotel staff was very friendly and helpful upon check in.

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Accommodation's Reply

16 Dec 2025

Thank you for your review, Kak. We hope it will be helpful for our other guests. We are happy to assist you. If you have any problems at the hotel, please let us know immediately. We hope you stay healthy and enjoy your stay at our hotel always. Thank you.

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vauzy

Staycation

8.5

/10

Reviewed 4 week(s) ago

Friendly staff, helpful at check-in

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Accommodation's Reply

16 Dec 2025

Thank you for your review. We hope your valuable feedback will be helpful to other guests. We are happy to assist you. If you encounter any problems during your stay, please let us know immediately. We wish you good health and a pleasant stay. Thank you.

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A***u

Medical

8.5

/10

Reviewed 4 week(s) ago

Good, but the room is a bit musty

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1 people find it helpful

Accommodation's Reply

16 Dec 2025

Thank you for your review and feedback. We apologize for the inconvenience caused by the musty smell on the linens. We will contact the relevant department directly to prevent this from happening again. If you experience any discomfort during your stay at our hotel, please let us know immediately. We are happy to assist you. We wish you good health.

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R***i

8.2

/10

Reviewed 5 week(s) ago

The receptionist when I checked in was not friendly, I know her who often live but forgot her name. When I checked out she was fine

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Accommodation's Reply

16 Dec 2025

Thank you for your valuable feedback. We will work to correct the error and provide better service in the future. We wish you good health. Thank you again.

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C***a

10.0

/10

Reviewed 5 week(s) ago

I've stayed here twice. It's clean, tidy, and comfortable. Awesome!

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Accommodation's Reply

16 Dec 2025

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M***d

Leisure

9.1

/10

Reviewed 6 week(s) ago

The hotel is strategically located near the city center and the beach. It's definitely the best place to stay.

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Accommodation's Reply

16 Dec 2025

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B***y

Business

9.1

/10

Reviewed 6 week(s) ago

The location is very strategic, close to everything. I've been a regular at this hotel with my family. The Wi-Fi has been improved. Thank you.

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Accommodation's Reply

16 Dec 2025

Thank you for your review, Kak. We hope it's helpful for other guests. We're happy to assist you. If you encounter any problems at the hotel, please let us know immediately. We will try to check the Wi-Fi signal strength to ensure a smooth experience in the future. We hope you stay healthy and enjoy your stay at our hotel always. Thank you.

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I***a

10.0

/10

Reviewed 6 week(s) ago

generally quite satisfied.........

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P***a

9.4

/10

Reviewed 6 week(s) ago

Never had any problems every time I stayed here, the facilities are getting better.

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1 people find it helpful

I***a

Leisure

9.7

/10

Reviewed 7 week(s) ago

The hotel staff was very friendly, helping the elderly we brought with us.

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F***a

Staycation

10.0

/10

Reviewed 7 week(s) ago

Very fun and satisfying 😘☺️

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M***d

10.0

/10

Reviewed 7 week(s) ago

Comfortable and close to the city and clean hotel

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Accommodation's Reply

08 Nov 2025

Good morning, thank you for your review. We hope you enjoyed your stay at our hotel and look forward to welcoming you back. We are happy to assist you and if you encounter any issues during your stay, please let us know immediately. We hope you are staying healthy.

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m***a

9.4

/10

Reviewed 7 week(s) ago

Spacious, clean hotel rooms. Strategic location.

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Accommodation's Reply

08 Nov 2025

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F***i

Staycation

8.4

/10

Reviewed 7 week(s) ago

Suggestion: If possible, have a room ready at 1:00 PM or 1:30 PM so you can check in. It doesn't have to be after 2:00 PM.

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Accommodation's Reply

08 Nov 2025

Thank you very much for your advice. That's right. Our check-in time is 14:00 WIB. If the room is ready before 14:00 WIB, we will check in the guest immediately without waiting for 14:00 WIB. This is also an important point for us. Sister, take care of your health, sister.

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vauzy

Staycation

10.0

/10

Reviewed 8 week(s) ago

Hotel staff are friendly, helpful at check in.

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Accommodation's Reply

08 Nov 2025

Good morning, Vauzy. Thank you for your review. We hope you enjoyed your stay at our hotel and look forward to welcoming you back again. We are happy to assist you and if you encounter any problems during your stay, please let us know immediately. We hope you are staying healthy, Vauzy.

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K***g

9.1

/10

Reviewed 8 week(s) ago

Recommendations for those who want to vacation in Padang City... Not far from Padang Raya Market.

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Accommodation's Reply

08 Nov 2025

Good morning, thank you for your review. We hope you enjoyed your stay at our hotel and look forward to welcoming you back. We are happy to assist you, should you encounter any issues during your stay, please let us know immediately. We hope you are staying healthy.

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S***n

6.7

/10

Reviewed 8 week(s) ago

The staff in the morning are rude, because it is often used as an event venue, JD is often busy and uncomfortable. Breakfast is also so-so.

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Accommodation's Reply

08 Nov 2025

Thank you for your advice, sister. We apologize for the inconvenience. We will forward your comments to the relevant department for further improvements. For breakfast, we will inform the FB coordinator.

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