K***n

Business

9.1

/10

Reviewed 1 week(s) ago

Staff very accommodating. Room is clean enough.

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L***a

Leisure

9.7

/10

Reviewed 2 week(s) ago

The staff is very friendly and pleasant. The hotel is comfortable for relaxing.

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L***a

Leisure

9.7

/10

Reviewed 2 week(s) ago

The hotel staff was very friendly and helpful. The location is close to the city center.

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YE

Yanto E.

9.4

/10

Reviewed 2 week(s) ago

Again, nice to stay here at Holiday Inn. Will come here again when coming to Surabaya.

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YE

Yanto E.

Business

9.4

/10

Reviewed 2 week(s) ago

It's nice to stay here at Holiday Inn. Next time [I] will go here again to stay.

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R***n

Business

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is very friendly and responsive.

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R***a

10.0

/10

Reviewed 3 week(s) ago

Strategic location, delicious breakfast and definitely come back next time

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Verified Traveler

10.0

/10

Reviewed 4 week(s) ago

Very nice, comfortable but didn't have time to take a photo of the room

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Accommodation's Reply

08 Nov 2025

Dear Valued Guest, We are delighted that you enjoyed your stay at Holiday Inn Express Surabaya Center Point. We offer a wide range of services, comfort and facilities in a convenient location at an affordable price. These include delicious breakfast, free internet access and a 24-hour fitness center. We appreciate you taking the time to share your feedback and look forward to providing you with an exceptional experience during your future stays. Live smart with us! Best regards, Ade Rizki Fajar, Operations Manager

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A***u

Staycation

8.3

/10

Reviewed 5 week(s) ago

The deluxe room carpet is very dirty with lots of stains, and the food variety is limited. The food tastes pretty good.

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Accommodation's Reply

08 Nov 2025

Dear Valued Guest, Thank you for letting us know about this issue. This information is very important for us to improve our service. We apologize for the inconvenience caused during your stay. We will investigate the areas that did not meet your expectations and work hard to improve our service. We hope that you will return to our hotel again and experience our excellent service. We look forward to welcoming you back again soon! Thank you! Ade Rizki Fajar, Operations Manager

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A***a

9.4

/10

Reviewed 5 week(s) ago

My first experience at a Holiday Inn Express was very impressive. From the friendliness of the staff and the strategic location to the city center, I will return to Holiday Inn Express Surabaya for both business and leisure. May Holiday Inn Express Surabaya continue to be a success.

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1 people find it helpful

Accommodation's Reply

08 Nov 2025

Dear Valued Guest, We are delighted that you enjoyed your stay at Holiday Inn Express Surabaya Center Point. We offer a wide range of services, comfort and facilities in a convenient location at an affordable price. These include delicious breakfast, free internet access and a 24-hour fitness center. We appreciate you taking the time to share your feedback and look forward to providing you with an exceptional experience during your future stays. Live smart with us! Best regards, Ade Rizki Fajar, Operations Manager

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K***a

Business

9.7

/10

Reviewed 5 week(s) ago

Booking for clients, and thank God so far they are satisfied

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1 people find it helpful

Accommodation's Reply

08 Nov 2025

Dear Valued Guest, We are delighted that you enjoyed your stay at Holiday Inn Express Surabaya Center Point. We offer a wide range of services, comfort and facilities in a convenient location at an affordable price. These include delicious breakfast, free internet access and a 24-hour fitness center. We appreciate you taking the time to share your feedback and look forward to providing you with an exceptional experience during your future stays. Live smart with us! Best regards, Ade Rizki Fajar, Operations Manager

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DA

Doly A. S.

Business

9.3

/10

Reviewed 6 week(s) ago

So far okay..please give me a towel..don't use a dirty, black, shabby one

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1 people find it helpful

Accommodation's Reply

08 Nov 2025

Dear Valued Guest, Thank you for letting us know about this issue. This information is very important for us to improve our service. We apologize for the inconvenience caused during your stay. We will investigate the areas that did not meet your expectations and work hard to improve our service. We hope that you will return to our hotel again and experience our excellent service. We look forward to welcoming you back again soon! Thank you! Ade Rizki Fajar, Operations Manager

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DA

Doly A. S.

Business

8.8

/10

Reviewed 6 week(s) ago

The towel...it's like a towel...please choose the right towel

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Accommodation's Reply

08 Nov 2025

Dear Valued Guest, Thank you for letting us know, as it is very important for our continuous improvement. We apologize for any inconvenience you experienced during your stay. We would like to know more about the points where your expectations were not met so that we can improve our service. We hope you will return to stay with us again to demonstrate our true service standards. We hope you enjoy your stay! Best regards, Ade Rizki Fajar, Operations Manager

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e***i

10.0

/10

Reviewed 6 week(s) ago

Comfortable hotel, worth the price.

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Accommodation's Reply

08 Nov 2025

Dear Valued Guest, We are delighted that you enjoyed your stay at Holiday Inn Express Surabaya Center Point. We offer a wide range of services, comfort and facilities in a convenient location at an affordable price. These include delicious breakfast, free internet access and a 24-hour fitness center. We appreciate you taking the time to share your feedback and look forward to providing you with an exceptional experience during your future stays. Live smart with us! Best regards, Ade Rizki Fajar, Operations Manager

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o***n

8.5

/10

Reviewed 7 week(s) ago

steady

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Accommodation's Reply

18 Oct 2025

Dear Valued Guest, We are delighted that you enjoyed your stay at Holiday Inn Express Surabaya Center Point. We offer a wide range of services, comfort and facilities in a convenient location at an affordable price. These include delicious breakfast, free internet access and a 24-hour fitness center. We appreciate you taking the time to share your feedback and look forward to providing you with an exceptional experience during your future stays. Live smart with us! Best regards, Ade Rizki Fajar, Operations Manager

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M***s

Business

8.7

/10

Reviewed 7 week(s) ago

bed cover and towel to old, and room carpets look to dirty

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Accommodation's Reply

18 Oct 2025

Dear Beloved Guest Thank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours. The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in Surabaya STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager

M***d

Business

10.0

/10

Reviewed 8 week(s) ago

The Holiday Inn is a great choice when visiting Surabaya, and this is our third stay. The hotel and service are excellent, and the location is close to the city center.

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Accommodation's Reply

10 Oct 2025

Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager

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S***o

10.0

/10

Reviewed 8 week(s) ago

Good………………………………………………………………..

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Accommodation's Reply

10 Oct 2025

Dear Beloved Guest We are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager

LK

Lan K.

Transit

7.7

/10

Reviewed 8 week(s) ago

One pillow with human body odor, seems like didn’t change new. Another pillow with big patch stain similar to didn’t properly wash. Bathroom water hot till cannot adjust lower

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Accommodation's Reply

10 Oct 2025

Dear Beloved Guest We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager

Verified Traveler

8.5

/10

Reviewed 9 week(s) ago

The room is nice and quite spacious. The bathroom partition is a bit see-through, so when someone takes a shower, the silhouette can be seen. If you want a connecting room, there’s an extra charge (this is the first time I’ve encountered such a policy). The staff are friendly, but the security guard is a bit less welcoming. Parking space is limited. The location is close to Rawon Setan and the mall.

Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Overall Ratings & Reviews Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

8.7

8.7

8.3

8.7

8.6

Traveler Reviews Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

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