The customer service was excellent for both days that we were at the hotel. The staff was also very accessible! The room was clean and so was the pool area and the lobby and hallways. Probably my only issue was that at times the pool key didn’t work and the person at the front desk had to let you in, but it was explained that the issue would be resolved soon. The pool was outside, stocked with towels; the chairs were nice and comfortable. It was close to the parking lot so it wasn’t the most beautiful spot, but it was still a decent outdoor pool. The gym and fitness area was clean and had fresh towels and a water bottle refilling station. Overall, I would go to this hotel again if I was in the area.