Crystal Tower Hotel

Explore Crystal Tower Hotel
8.6
Very Good
From 476 reviews
Cleanliness

8.8

Room Comfort

8.8

Location

8.8

Service and Facilites

8.6

Traveler Reviews Crystal Tower Hotel

Number of reviews per page
20
40
Top reviews
Jaime
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Este hotel estuvo muy agradable el que, sin duda, recomendaría. Las instalaciones son sobresalientes, todo está impecable y es estéticamente muy agradable, con un diseño que invita al descanso y la admiración. El desayuno merece una mención especial por su variedad y calidad. Sin embargo, la única gran desventaja es la conexión an internet, que es muy lenta y poco confiable para los q nos hospedamos en los cuartos al fin del edificio.
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Ashod
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Let's start with positive impressions. The hotel has very nice foyer, friendly front desk and good location. Our room was spacious with many comfort points like the bed and armchairs. Convenient table and office chair, universal plug. Bedsheets were clean and pillows comfortable. Now the negative ones. Awfully slow Wi-Fi that kept disconnecting. The toilet smelled urine. The seat was missing a screw and the other screw was barely holding it, with yellow stain (most probably dry urine). The sink water was evacuating very slowly, because the drain pipe was squished In several spots. I reported the problems (except the smell thinking it was just an omission) to the front desk and was promised to have the problems fixed. When we came back in the evening nothing was done. The toilet seat or the floor were not washed.
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Eleonai
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

En general muy bien. Lo único que no funcionó o no supe fue como llenar la tina directamente con la llave de nariz , de lleno con la regadera
Constanza
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The staff was very friendly and the room was nice. Good breakfast and services. Close to everything. However, neighborhood doesnt look very safety at night
William
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

noisy. great staff. no shower chair for people with disabilities. breakfast is good. clean rooms. city center, not safe after dark outside. it was ok for us. $30 for a 6pm checkout was nice, but they need accommodation for people with disabilities too.
Jonathan
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Bathtubs leaked, air conditioning not working and leaking had to sleep thoughts without, limited hot water.
Raul
8.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Good location, very friendly staff, facilities dated and lacked basic convenience of coffee pot, or hot water kettle in room.
Thomas
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Marcelo, the front desk guy was really nice. Very helpful and knowledgeable about the neighborhood. Recommend a good place to eat and to meet people
Michele
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

There is nothing unique about the property. It's in a good area, given where we needed to be. Our room wasn’t overly large. The bathroom was basic and could have used some fixing up (loose toilet seat, antiquated shower head, shower curtain rod which kept falling). Would definitely NOT be rating this hotel at the 4 stars it gives itself!
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hamid
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

This hotel is in very nice location but is very old inside the room everything make noise and you can hear your neighbour no Cooffee maker in the room all towels is very very old and nobody speak English don’t go to this hotel
Ruben
icon-Business Family
Business Family
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Excellent stuff and very helpful .
Jhonatan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

It was good overall
Michael
icon-Business Family
Business Family
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

All perfect
Syd
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

The hotel's central location was excellent, providing easy access to all the attractions, although breakfast was not included. A drawback was the thin walls, allowing us to hear our neighbors and the loud noise of doors closing. Fortunately, our room had a loud air conditioner. We encountered a strong sewer smell from the bathroom, which was very inconvenient, but the staff was helpful and moved us to a different room. The swing shift staff were friendly, and the night shift worker was welcoming. However, the day shift staff did not even greet us as we left. Overall, it was a good stay, but there is room for improvement.
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John
icon-Leisure
Leisure
8.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

A good hotel in Centro. Price was reasonable
Daron
icon-Leisure
Leisure
10.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Front desk receptionists were very helpful. Hotel is walking distance to Hard Rock and Half Oyster shell restaurant. I was given drinking tokens which was unexpected. Excellent choice for a hotel at a reasonable price!!
Lydia
8.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

Average hotel, clean a little overpriced. Central location.
claudia
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

It is ok for a night or tow. Good location but it is quite old
Anton
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Staff was professional and helpful with tips to move around in the area and for excursion outside the area.
Gudmundur
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Dit not like it how it was the staff was not very good help spoke very bad english
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