The staffs are friendly and helpful, despite many guests coming in and out. But there are still construction near the hotel and you can hear the sounds from the room, but only during the day. Breakfast buffet has good varieties and delicious.

The staff were friendly and helped carry the luggage from the car to the room. Breakfast was varied. The only downside was that noise from outside could get in.

The staff were friendly and helped carry the luggage from the car to the room. Breakfast was not very extensive. The only downside was the noise from outside. I heard dogs barking at night.

It's the rainy season. We went up there and couldn't go anywhere. There were strong winds, heavy rain, fog, and heavy rain. We couldn't see within 50 meters. The hotel's activities and facilities were terrible. We couldn't use them, including the hotel's rides. The hotel should take responsibility by offering a partial refund, discount, or special promotion to encourage us to return. I hope this will be considered and a response will be given. Please consider this. Thank you.

The staff provided excellent service. The food was varied and delicious.

Everything is beautiful at Mercure French Danang.

The staff were very friendly and helpful. Recommend sleeping up there to a beautiful view and vibes.

Friendly, gentle and professional staff

A wonderful and interesting experience

Overall satisfied, but the reception is a bit small, hard to meet. Food when staying at the hotel at night is a bit small, hard to buy

Good place, nice vibes, good service even before check-in or after check-out. There’s a lot of food for buffet.

extremely bad about everything from room, staff, activities, meals...... If you want to go to the golden bridge, you should go, otherwise it's best to just go once to know and then come back

the hotel is right at the BaNa hills resort. nicely decorated & very beautiful. However the room is quite dark for comfort, not soundproof at all, we had to call room service because the room next to us was too noisy even @10PM. breakfast is good.

The room is just like the picture, the experience of staying overnight at Ba Na Hills was very fun but the breakfast at the restaurant was not very good, probably depends on taste, but in return it was very diverse. We checked in late but the hotel said check out at 10:30 am which shocked me because it was the first time I checked out this early at a hotel. However, we still left our luggage at the hotel to go out so it was not too big of a problem for us.

There is no convinient store around the hill. The bottle of waters are very expensive.

The 504k buffet food for dinner was terrible, inedible, the buffet food was not diverse, all industrial food

A very nice and beautiful resort which in my dream bucket list, but unfortunately our whole room was flooded. Without getting any inform by the resort, they already moved our luggage from floor to bed. No sincere apologies and changed room immediately. After called and requested only able to change room with slow service. We booked 2 rooms, another room lazy to change after I requested, as it was late and they are tired to repack stuffs. A bit disappointed, no relax & it's tired, wasted!

Polite, cute, enthusiastic staff

No receptionist at the counter, no instructions for guests to check in, can't contact the receptionist via phone number, power outage once or twice in the morning, toilet is too small, I'm a Vietnamese and I can't even manage it, I don't understand how Westerners do it

Very good, very clean, the staff took very good care of us. Breakfast has a lot to choose from.