Dear guest, Thank you so much for supporting us and taking the time to share your kind comments. We were very happy to receive your positive feedback and to see that you rated our sleep pod service 8.5 points. That truly put smiles on our faces for the rest of the day. However, we are also sorry to hear that your satisfaction was not fully met due to the bathroom facility. For background, there were no plans for a room hire service inside any airports in Vietnam until our sleep pods were introduced in 2014. Unfortunately, there was no space we could rent to set up an independent bathroom facility for our guests’ use near the pods. Whilst the pods are designed to be convenient and comfortable, regrettably they cannot include a private bathroom. We sincerely apologize for any inconvenience caused during your last stay, and please rest assured that we are working hard to make our service better. We also hope that in the future, the airport authority will carry out renovations so that we may have the opportunity to provide a dedicated bathroom facility for our valued guests. We’d love to welcome you back anytime, and we’d be grateful if you could recommend us to your friends. You can also stay up to date with our special offers and events on our Facebook page. Thank you! Yours sincerely, VATC SleepPod Team

Dear guest, Thank you so much for supporting us and taking the time to share your kind comments. We were very happy to receive your positive feedback and to see that you gave our sleep pod service a score of 9.1. That truly put smiles on our faces for the rest of the day. However, we are also sorry to hear that your satisfaction was not fully met due to the bathroom facility. For background, there were no plans for a room hire service inside any of the airports in Vietnam until our sleep pods were introduced in 2014. Unfortunately, there was no space we could rent to set up a dedicated bathroom facility near the pods for our guests’ use. Whilst the pods are designed to be convenient and comfortable, regrettably, they do not include a private bathroom. We sincerely apologize for any inconvenience caused during your last stay, and please rest assured that we are working hard to make our service better. We also hope that in the future, the airport authority will carry out renovations so that we may have the opportunity to provide a bathroom facility for our valued guests. Regarding pricing, we carefully reviewed the matter with our reception team and found no indication of confusion. We are truly sorry to hear that you felt your stay did not meet your expectations for the price paid. As you may know, services inside international airports are generally more expensive due to higher rental and operational costs. At VATC SleepPod, our room rates include complimentary snacks and drinks, and we strive to keep them reasonable and competitive. We would be delighted to welcome you back anytime, and we would be grateful if you could recommend us to your friends. You can also stay up to date with our special offers and events on our Facebook page. Thank you! Yours sincerely, VATC SleepPod Team

Dear Mr/Ms Christ A Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you. We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always! Your sincerely, Bich Thuy Customer Service Manager

VATC would like to thank Mr. Ishikawa tsuyoshi for his very favorable reviews for our service. We have been and always try to improve the quality of service better and better. Looking forward to welcoming Mr. Ishikawa one day soon.

Dear Mr/ Ms Yeusy, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about...... It means alot to us because our main priority is to make our customers feel comfortable. On the other hand, we regret that that you experienced some issues during your stay and that made your stay less enjoyable. We will definitely take into account your comments, as we always welcome our guests’ feedback since it helps us to improve our services and maintain the highest levels of customer satisfaction. It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay. Best regard, Huong Trinh Customer Service Manager