My husband and I spent one amazing night here after hiking Mt Fuji the day before. We didn't know what to expect at our first Onsen but Kusatsu Onsen Buon exceeded our expectations. It is conveniently located by Yubatake Hot Springs and Sainokawara Park. It has a very zen and peaceful atmosphere. We booked a 90 min full body massage at the hotel and the masseuses were spectacular. They addressed every aching body concern after our hike! The breakfast was also plus. I would highly recommend them to my friends and book a stay with them again!

Everything was good except that I thought there will be private onsen , miscommunication Location was fantastic just behind Yubatake which is only a few minutes walk

Had a great stay at the Kusatsu Buon. The kaiseki dinners were some of the best I have tried and the breakfasts were pretty good as well. The hotel onsen were spacious and relaxing and I also tried the onsens around Kusatsu during my stay as well and I would say that the ones in the hotel are on par with the main onsens in town. The rooms are standard Japanese style, nothing remarkably different, but still quite comfortable. Overall, highly recommended and well worth spending a weekend or even longer there.

Excellent experience

Very nice facility. Staff is extremely helpful.

Excellent service and the staffs are very supportive and offer help wherever they can. The room is tidy and clean, very organised and comfortable. Set breakfast and dinner are delicious. We will highly recommend it to friends.

We had great room with porch opening to garden with garden waterfall. Bath had 3 indoor and one outdoor... very nice! Food very nice. Best is hotel has shuttle pick up at bus station...walking doable, but hills are challenge esp.w/luggage.

We enjoyed the stay very much. Very good facilities and breakfast. The onsen was great.

Nice and comfortable stay. All comments on different booking sites are genuine.

Dining room staffs need a bit more training as some are not Japanese professional enough as relate to the setting. Everything else is very good and I would recommend this ryokan

Our stay was amazing!!! Only one thing I would like to give them a feedback. On the check out date, I got my car key back from one of their staff (they asked to keep it at the front). But we need to go out and buy something before leaving. When we got back, my car was parked in front of the hotel entrance and one of their staff (not the one who gave me back my car key) told me that I shouldn't park my car there. (I didn't notice when we went out because it's a rent car and I couldn't recognize it at a glance) I tried to explain that I wasn't the one who parked the car there but he didn't seem like who want to listen to my reason. And somehow I felt that he acted rudely to me. Anyway, all of their staffs beside him are great and I still enjoy my time their.

Should provide a bigger TV and include some English news channel or programs.

Large room with view, dinner in room which is good. Service is very good. Enjoy my stay there.

Food is great. Public onsen is ok but can be better. Service is very good.

From the moment we were picked up at the bus station we were treated like royalty. We were treated to tea service in our room on arrival. The room was large and comfortable with a beautiful private traditional garden. We were given traditional clothing and sandals to wear to the bath. The bath was clean and well appointed with high end products to use afterwards. While at dinner in the old traditional part of town (a short, pleasant walk away), our room was transformed for sleeping. The traditional breakfast, served elegantly in our own private room, was icing on the cake. This was a not to be missed experience!

This hotel makes me feel likeI want to stay forever. The flower displays are amazing, quality of the spa water, the food at dinner and breakfast - all perfection (and I don't drop that word easily). The owner takes every detail to heart. I love the range of products in the spa. My stay was made extra special by my "valet", Eppei, who cared for me with joy and laughter. Also very good wifi, unusual in Japanese hotels

Hotel is located in the heart of kusatsu. There is many restaurants n minimarts near the hotel. Room was clean n spacious. Onsen was excellent.

Great place to stay if you want to experience a traditional but updated Japanese style hot spring inn. You can even book a room with your own personal hot spring if you like but the larger communal hot springs are great, and change each day so you can try them all during a one night stay. The staff were mostly very very efficient except for the meal scheduling where there was repeated confusion but everyone was quite friendly and eager to help. The food was not as good as I had expected at the price point unfortunately but the cleanliness, style and spaciousness of rooms and facilities are excellent and well worth the visit. We spoke Japanese so I don't know about English capabilities. Yukata/overcoat had size options and were nice and warm and tied easily and well.

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Love the arrangement of dinner and brakfast, the dishes is alot more than what we have expected. And the staff is friendly and warm. Onsen is relaxing and clean.