We had a wonderful stay, staffs are all lovely and accommodating. Pool is small but kids enjoyed. Lovely breakfast, halal options available.

AC does not work, but got

I was really unimpressed with the cost of this break for what I got. Rude staff, mould in bathroom, beds were made when “cleaned” but not changed. Did not expect to book to use the pool because of the holidays! I had my hands full with severely disabled child and asked for some help bringing something up (I think an ice bucket) and I was told it would cost £5 tray charge. I feel like under the circumstances they could have been a bit kinder. A lot of the staff had an attitude and did not smile. After my friend went down and said she was struggling to get through to room service after 16 calls they laughed and said the phone wasn’t even plugged in. The same 2 questioned “why she needs an ice bucket.” Disappointed that blue badges pay for parking if booked through Expedia. Swimming pool is not family friendly and I was not told this going to the pool. When I came out (after literally a minute or 2) the staff said “we just presume most parents would hold their kids in the pool” as if that’s normal? 2 towels in a room for 4 people. No bath In the family room, I presumed as per the pictures there would be. Was wrongly told at reception that children need to pay for breakfast but when spoke to f&b manager, children eat free with an adult. The f&b manager was lovely and so was the night bar staff that worked until 3.30am going into 17th August (sorry I forgot his name but he was probably the nicest and most understanding guy, he needs to be recognised!)

We stayed overnight for a family trip. The room was perfect with everything we needed for a comfortable stay. The beds and pillows were really comfortable. The room was very quiet and we all had a perfect sleep. The breakfast was amazing and catered for all our tastes. Would definitely stay here again.

Very good hotel and value for money

Rooms were decent. Staff weren’t the friendliest. Don’t like that there is free parking for some but charged if you don’t book direct through Hilton. Thought that was a cheek! Carpark was too busy. Struggled to find a space in the evenings especially when wedding guests at the hotel took up a load of spaces and some parked over 2 spaces. The EV chargers didn’t work. Tried 5 different ones and they all failed to connect.

This was second time I stayed at this hotel for our Alton Towers trip. It’s very popular hotel in stoke on Trent which has many shops and food places to eat out which great with family. Hotel itself is great and family rooms are amazing and comfortable queen beds. Morning breakfast is best with family also evening meal in restaurant & bar area is good. They have nice seating outside too. Overall my first choice hotel when we go Alton Towers.

I was driving from the South to the North, with my young family. A pool in a hotel is something I use to bribe my children for sitting long hours in a car. The pool is tiny compared to the size of the hotel and needs to be booked. It was not possible to book a spot in the pool during our stay, which disappointed my children. Other issues - faulty blind in the room fell onto my head. - A long queue and no one at reception when I arrive (understaffed). - parking charge was annoying, just add to room cost (it is less than 10% addition), this is equal for those driving in a car, but feels less petty when dealing with at front desk. - when checking out, I was not asked how our stay was. Good things - breakfast buffet was nice - staff did help when asked and I felt did try their hardest to make stay pleasant.

Dirty stained pillows, no vegan breakfast options

Clean and tidy, hard to navigate around wouldn’t suit disabled people

Tired looking hotel inside particularly Chair in room all torn on the arms tired furnishings not a particularly clean room Swimming pool flooring seen better days chipped tile. One shower not working One lift out of order. Fire plan inadequate hotel needs updating. Very basic hotel.

We found the staff very freindly and helpful. The room was great and we had requested a twin room which they were able to do for us. The food in the restaurant was excellent and well presented. We'll definitely be coming again, thank you, Terry.

Loved it amazing 100% going back

Very comfy and staff were lovely.

The rooms are too hot to sleep. Aircon unit only does heat

Excellent experience food was amazing staff really friendly.pool very clean overall very good 👍😊

Should be called double disasters. We arrived around 5pm when we got to our room it felt like we were in a night club the music was coming right through the ceiling and we were on the 2nd floor it felt like you were in the bar you could hear the DJ speaking etc. I immediately went to reception and was told the hotel holds functions and weddings and that the wedding hasn't even started yet it starts a 7 and should be over at 11.30 I then asked 11.30 on the dot she replied well before 12am. I explained we had to get up at 7am so disaster number two comes into play they split our family suite up into two rooms when we went into these rooms we couldn't breathe with the heat I presumed the air-con hadn't been turned on it's was 27c in our room and 26.5 in the other room it was a cloudy overcast outside 16c so we rang reception and they said there is no air-con and they can give us a fan and complimentary water. Seriously avoid this hell hole we couldn't sleep a wink all night sweating, blocked nose, dry throat worse than a heat wave in Spain.

the amenities was great and day time staffs were really nice and welcoming.

I stayed here at this hotel after a trip to alton towers, When arriving there was a big school prom on which meant we had to park in the overflow carpark and try to squeeze through the prom guests - which wasn't ideal - it would of been nice to have a pre warning from the hotel. I booked a room with 2 queen size beds, we was welcomed at reception at check in by a lovely lady, we was made aware that there is no air con but they have provided 2 fans for us. I really expected a hilton to have air con, the room was boiling, we opened windows and put fans on it did cool down a little bit but when checking it doesn't state online that it does have air con. We used the pool before dinner- we pre-booked our slot due to receiving an email from the hotel prior saying we needed to. Unfortunately the sauna was out of order, but the steam room was ok. We had dinner in the bar lounge, we ordered at the bar and the food was nice, we had a burger and chips and a chicken Caesar salad - I thought it was fairly priced due to it being a hotel. We also had breakfast with our room, we was greeted and sat down by a gentleman - there was looks to choose from, cooked breakfast, pastries, cereal, yoghurt, toast the only downside was i had to ask for the orange juice to be topped up twice. overall it was an ok stay.

I wish the property have an air conditioner as it was very warm